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  • About Arnprior & District Memorial Hospital
    Family Information for Residents Partners Links Public Reporting Quality Safety Resident Services Activities Respite Care Arnprior District Memorial Hospital About Arnprior District Memorial Hospital Patient Relations How to Pay Your Bill Patient Family Advisory Council Patient Declaration of Values Information for Patients Information for Visitors Partners In Caring About our Foundation Donate Today Our promise to you Legacy Society Heart of Gold Club Upcoming Events Thank you Allied Health Services Dentist Family Counseling Gamma Dynacare Lab Ottawa Valley Physiotherapy Psychologist Search Homepage Arnprior District Memorial Hospital About Arnprior District Memorial Hospital About Arnprior District Memorial Hospital The Arnprior District Memorial Hospital The Arnprior District Memorial Hospital has been providing quality health care services for over 70 years and oversees a fully accredited community hospital nursing home and medical centre With a staff of 300 and a growing number of medical staff all supported by 260 volunteers this progressive 105 bed organization provides exemplary care to over 30 000 residents of West Ottawa McNab Braeside Arnprior and Mississippi Mills Only 30 minutes from the country s capital and a mere two hours away from Algonquin Park Arnprior offers the best of both city and country life The town s location on the Ottawa and Madawaska Rivers and its proximity to two ski hills make it an ideal spot for skiing skating swimming boating canoeing fishing and golfing There is also a thriving arts community in the area The town s close proximity to Ottawa affords citizens an opportunity to enjoy a multitude of recreational sporting and cultural attractions Contact us 613 623 3166 Events Calendar May 2016 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/arnprior-and-district-memorial-hospital/about-arnprior-and-district-memorial-hospital (2016-05-02)
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  • Patient Relations
    Program Assisted Living Services Program The Grove About The Grove Directions Information for Family Information for Residents Partners Links Public Reporting Quality Safety Resident Services Activities Respite Care Arnprior District Memorial Hospital About Arnprior District Memorial Hospital Patient Relations How to Pay Your Bill Patient Family Advisory Council Patient Declaration of Values Information for Patients Information for Visitors Partners In Caring About our Foundation Donate Today Our promise to you Legacy Society Heart of Gold Club Upcoming Events Thank you Allied Health Services Dentist Family Counseling Gamma Dynacare Lab Ottawa Valley Physiotherapy Psychologist Search Homepage Arnprior District Memorial Hospital Patient Relations Patient Relations The goal of Patient Relations is to ensure the overall quality of care at the Arnprior District Memorial Hospital Feedback about the delivery of care and service at the hospital is valuable We encourage you to contact Patient Relations should you have any compliments comments concerns or suggestions regarding ADMH services You may contact Susan Leach by phone at 613 623 3166 x237 or by e mail at This email address is being protected from spambots You need JavaScript enabled to view it Information For Patients Inpatients are encouraged to discuss their questions and concerns with a member of their healthcare team i e primary nurse nurse manager or treating physician Inpatients may contact Patient Relations after speaking to the staff involved in their care if they feel they require further assistance Patient relations contact Susan Leach CNE and VP Patient Services 613 623 7962 x237 Events Calendar May 2016 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 Become a Donor Find out

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/arnprior-and-district-memorial-hospital/patient-relations (2016-05-02)
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  • How to Pay Your Bill
    services that are not medically necessary and there are certain charges associated with your hospital stay that may not be covered Methods of payment for uninsured services or for patients who do not have valid health insurance include the following options In person At switchboard located in the Emergency department Payments can be made with cash cheque debit or credit card Visa or Mastercard By mail Cheques should be made payable to Arnprior District Memorial Hospital Please write your Account number from your invoice on the cheque Cheques can be mailed to Arnprior District Memorial Hospital 350 John St N Arnprior Ontario K7S 2P6 Attn Accounts Receivable On line Electronic funds transfer can be done through your banking website Vendor name is Arnprior District Memorial Hospital Please reference your patient ID number from your invoice ADMH website You may pay your invoice with your credit card Visa or Mastercard through ADMH s secure web payment system By phone Payments by credit card Visa or Mastercard can be made over the phone by calling the Business Office 613 623 7962 x278 INPATIENT ACCOMMODATION Residents of Ontario with valid OHIP coverage are entitled to standard ward unit care 4 beds per room at no charge You may choose to upgrade your room to Semi private 2 beds per room cost is 190 day Private 1 bed per room cost is 230 day It is your responsibility to know what type of private insurance you have Please check with your insurance company and find out what coverage you are entitled to and if there is a daily yearly or lifetime limit If your insurance company does not cover the entire cost of the upgraded room then you are responsible for the difference If your requested room is not available and you are placed

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/arnprior-and-district-memorial-hospital/how-to-pay-your-bill (2016-05-02)
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  • Patient Family Advisory Council
    or impatient unit We also want safe and quality service As part of an initiative by the hospital to ensure the needs of the community are being met from the patients and family s perspective a Patient and Family Advisory Council was established two years ago This council is made up of former patients patient family members and hospital administration This is an opportunity for the patients and family to be proactively involved in their hospital through having a constructive voice and the ear of hospital administration and staff For more information please contact Gina Pilon PFAC Chair at This email address is being protected from spambots You need JavaScript enabled to view it Application Form Terms of Reference Patient Declaration of Values Input from Patients and their Families Key to Improving the Patient Experience The Arnprior and District Memorial Hospital ADMH is currently in the process of actively seeking former patients and family members to join the Patient and Family Advisory Council PFAC This council consists of a group of patients and family members from diverse backgrounds who have had experiences using the services ADMH as well as members of the hospital administrative staff Engaging patients and families through the use of PFACs is a strategy hospitals across the country are utilizing to improve the quality of care safety and patient experiences The insights in which these individuals can provide offer a fresh perspective and can add significant value as quality improvement partners Patient and family engagement takes away the need for staff to make assumptions about what patients value and how they and their families can contribute In turn this leads to improvements in the overall patient experience The hospital s PFAC has been in existence since 2012 and holds meetings on a bi monthly basis Since its implementation the council has been chaired by Arnprior resident Gina Pilon The PFAC provides patients and families an excellent opportunity and environment where concerns ideas values and needs can be heard and discussed with hospital administration and staff The hospital has many avenues in place to provide feedback such as surveys and post discharge phone calls and now with the PFAC patients and families can have a two way dialogue to add even more value and effect positive change The hospital is very proud to say that the PFAC have played a significant contributing role to a number of initiatives Examples of areas that the PFAC has contributed to include improving hospital signage and wayfinding recommending the introduction of white boards in emergency and inpatient rooms providing recommendations on food quality and menu planning developing the Patient and Family Information Handbook and Patient Code of Conduct and selecting new bedside curtains and window covers for inpatient rooms I was very much impressed by Arnprior Regional Health s commitment to integrating the patient experience into their care process said Anthony Dale President and CEO of the Ontario Hospital Association We know that better engagement of patients and their families leads to

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/arnprior-and-district-memorial-hospital/patient-family-advisory-council (2016-05-02)
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  • Patient Declaration of Values
    our Foundation Donate Today Our promise to you Legacy Society Heart of Gold Club Upcoming Events Thank you Allied Health Services Dentist Family Counseling Gamma Dynacare Lab Ottawa Valley Physiotherapy Psychologist Search Homepage Arnprior District Memorial Hospital Patient Family Advisory Council Patient Declaration of Values Patient Declaration of Values Declaration of Patient Values Arnprior Regional Health is committed to ensuring that we are recognized for providing exemplary care As part of that commitment ARH has collaborated with our partners you our patients to develop this Declaration of Values By promoting and respecting these rights and responsibilities we can successfully fulfill our mission and vision and demonstrate these values in our provision of care RIGHTS AND RESPONSIBILITIES We believe that all patients have the following rights and responsibilities As a patient I have the following rights The right to quality care without discrimination The right to be treated with dignity and respect The right to privacy and confidentiality The right to participate in and make informed decisions about my care The right to have my family participate in my care at my request The right to my health information including health records The right to compliment or complain without fear of retaliation or compromising quality of care As a patient I have the following responsibilities To be respectful of and to the health care providers who are providing care To treat all healthcare providers in a non abusive manner verbal and physical To be respectful of the needs of other patients To give health care providers the most accurate health information To follow the agreed upon treatment plan as prescribed To follow the health care facility s rules and regulations as posted To report any changes in my medical condition To provide feedback to assist in improving my hospital experience Reviewed

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/arnprior-and-district-memorial-hospital/patient-family-advisory-council/patient-declaration-of-values (2016-05-02)
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  • Information for Patients
    To give input on items that are important for the hospital Membership Patient and Family Advisory Council membership consists of 8 people exclusive of staff Members shall be former patients or family members of patients who have received care at ADMH within the last year Family members of Hospital Staff cannot become a member Members will be invited to join the Council by the Chair Members should reflect the current demographics for the Emergency Department Inpatient and Outpatient population of the hospital Given the priorities of the hospital for a certain time frame the demographics for one of these three might be favored The Council is co chaired by a staff member The staff member will be either the manager from the inpatient unit the emergency department or ambulatory care unit Depending on the focus of the meeting they will take turns co chairing the meetings Staff members do not have voting privileges 5 Recruitment New members will be recruited as needed throughout the year to maintain membership Staff of the hospital is asked to recommend patients or family members of patients for this Council Other ways of finding new members are by posting information about the Council on the website on posters in the hospital or through compliments or complaints cards sent by patients or family members who have been involved in the past with committees in the hospital 6 Membership Terms Membership is for a two year term Members missing more than 3 meetings without notice will be contacted by a member of the Council in order to re evaluate their ability to commit to the Council Members wishing to terminate their membership are asked to provide one month notice to an officer of the Council Officers and Their Duties Officers of the organization shall be the Chair Co Chair and Secretary Chair Presides over all meetings Develops and finalizes Agenda Invites guest speakers Is a staff member In the event of the Chair s absence will preside over the meeting Undertakes any tasks at the request of the Chair Assists and works closely with the Chair Will arrange for staff to provide extra information on certain topics if needed Records the minutes of each meeting Keeps the minutes as a permanent record Informs the members of the next meeting Co chair Secretary If an officer is no longer able to perform his her duties the organization shall appoint a member to serve out the remainder of the term 8 Members Roles and Responsibilities 9 Activities of the Council Members are expected to read documents in preparation for each meeting and to respond to email and voice mail if applicable Members are expected to attend meetings and to notify the secretary of their absence prior to a scheduled meeting There needs to be at least 5 members at each meeting Meeting agendas are set by the Chair with input from Council members Minutes of meetings are distributed to all members Agendas will be circulated one week in advance

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/arnprior-and-district-memorial-hospital/info-for-patients (2016-05-02)
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  • Information for Visitors
    of Gold Club Upcoming Events Thank you Allied Health Services Dentist Family Counseling Gamma Dynacare Lab Ottawa Valley Physiotherapy Psychologist Search Homepage Arnprior District Memorial Hospital Information for Visitors Information for Visitors Arnprior District Memorial Hospital Location Hours Address Arnprior District Memorial Hospital 350 John Street North Arnprior ON K7S 2P6 View Directions through Googlemaps Hours Emergency 24 hours a day seven days a week Hospital Administration 8 30 am to 4 30 pm Monday through Friday Admitting Switchboard 24 hours a day Visiting Hours 11am to 8pm ICU One visitor for 5 10 minutes per hour Travelling westward from Ottawa Take Highway 417 until you come to Arnprior turn off sign and follow it to the right and follow Madawaska Street Continue over the bridge and go through two sets of lights At the third set of lights turn right at John Street and follow it down to 350 John Street OR Take Highway 417 to Arnprior Exit right at Baskin Drive and turn right onto Daniel St following it down through three sets of lights and turn left on Madawaska fourth set of lights and right onto John Street The hospital is on the left at 350 John Street Arnprior is located approximately 55 kilometres west of Ottawa Travelling northeast Take Highway 401 East and get onto Highway 15 North at Kingston until you reach Arnprior Arnprior is located approximately 360 kilometres northeast of Toronto Parking Information Adequate parking is available 24 hours a day seven days a week at both the front and the back of the hospital and there are clearly designated handicapped parking spaces There is a 4 00 cost per visit effective August 1 2015 All equipment will accept loonies and toonies Monthly discounted parking passes are available for 40 00 per month and

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/arnprior-and-district-memorial-hospital/information-for-visitors (2016-05-02)
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  • Partners In Caring
    care shows me that they re answering their callings too The ARH team is more than co workers We re a family We work together we collaborate We stop one another in the hallways to ask questions and discuss ways to improve patient care It s part of what makes ARH so special Everyone from the doctors and nurses to the housekeeping staff and dietary aides knows that having a loved one in the hospital or staying here yourself can be really scary We go out of our way to help patients and their families feel comfortable and at ease At Arnprior Regional Health you are a person not a diagnosis not a number That s the kind of care we pride ourselves on It s the care that every single person deserves It is only possible when we know we have the support of the Arnprior communitystanding behind us That s why I m asking you to make a heartfelt gift to the Partners in Caring Foundation today In supporting Arnprior Regional Health you ll ensure that we can continue to provide high quality health care with dignity and respect Your donation can change lives It goes so much deeper than dollars and cents This year thanks to the support of our community we ve been able to purchase new equipment that makes an incredible difference for patients and residents in their time of need Our new laparoscopic camera lets me perform surgeries less invasively That means people recover more quickly with fewer complications Brand new lighting in our Operating Rooms gives me a clearer view while I perform delicate procedures And that s just the OR I know we ve also been able to purchase new beds for The Grove Nursing Home and a new ultrasound table in Diagnostic Imaging to help us give more accurate diagnoses which means more effective treatment That s just the beginning of a long list of the upgrades we ve made at ARH thanks to kind gifts from folks like you But really it s more than equipment It means that we can continue to be an all around care facility with different departments to address different health concerns Your gifts mean that patients don t need to travel to bigger hospitals in Ottawa or Kingston for their treatment They can stay right here and recover surrounded by friends and family in their own neighbourhood That is what a gift to the Partners in Caring Foundation truly is It s helping the people in our community when they need it most The field of medicine is always changing and evolving We re always finding new and better ways to help people When I think about the techniques my father was using when he started his practice 40 years ago some of them are almost obsolete now So many advancements have been made Many more are coming We must keep pace with modern medicine It s vital to invest in the hospital and

    Original URL path: http://www.arnpriorregionalhealth.ca/index.php/partners-in-caring (2016-05-02)
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