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  • Best Call Centre Software Solutions, Auto Dialer And Robo Calls | ccds
    or telemarketing dialer we have a predictive dialer system that s perfect for your organization Looking for a Predictive Dialer System Looking to host your own power predictive phone dialer We ve got the best in the business The Centcom solution is the most advanced dialer system on the market giving you the biggest bang for your dialing buck Virtual Call Center Solution Are you unwilling or unable to invest in your own auto dialer Not to worry With the Centcom Virtual Call Center or auto dialer service you can harness the power and functionality of the most technologically advanced telemarketing dialer without having to invest in install and maintain one All you need is a computer with Internet and a phone line and you ll have instant access to the most advanced dialer Predictive Dialing The Benefits Our hosted predictive dialer system is much more sophisticated than a power dialer and it maximizes the agent s talk time by connecting the agent with a call only once a live voice is detected This increases agent productivity and lowers staff costs making a predictive dialer system a must for any serious call center How much time does a predictive dialer actually save Here s an example Why Choose a Virtual Call Center Not sure whether to host your own predictive dialer system or use a hosted predictive dialer like Centcom Here are the advantages of using the Centcom hosted predictive dialer No start up costs No long distance charges Limited commitment with Pay as you go pricing Fully scalable to 1000s of agents No line drops or interference since we do not use VoIP Looking for a Collection Predictive Dialer Centcom has a proven track record as a collection predictive dialer and CCDS has been a proud affiliate member of

    Original URL path: http://www.ccds.ca/ (2014-10-22)
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  • Call Center Development Services FAQ
    I manage my Centcom account over the Web What is Centcom Centcom is a hosted predictive dialer service that gives you the power and flexibility of a predictive dialer without requiring any investments in hardware or software All you need is a phone line and a computer with an Internet connection and you re ready to start dialing Does Centcom use VOIP No Centcom is 100 PSTN based Both the connection to the call center agent and outbound calls are made over a traditional telephone network What phone number will our clients see when being called through Centcom With Centcom you have the ability to choose the phone number that will be displayed on your clients caller IDs on a per campaign basis Will I need additional hardware or software to use Centcom No Centcom does not require any additional hardware or software All you need is a PC with Internet access and a regular phone line optional How fast should my internet connection be A dial up connection is only capable of supporting a single agent while a standard broadband cable or DSL connection can support up to 30 agents Because it is readily available in most areas and considerably faster we recommend broadband over dial up Can I still use Centcom if I have a broadband telephone service such as Vonage Yes you can With VOIP providers like Vonage you are assigned a regular 10 digit number for each of your phone lines Is there a minimum requirement to open a Centcom account Yes There is a minimum requirement of 4 stations to open an account for outbound service and a minimum of 8 stations for an inbound call blending solution In addition a minimum usage commitment of 50 hours per station per month is required Do I

    Original URL path: http://www.ccds.ca/faq.php (2014-10-22)
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  • Call - Center Development Services - CCDS
    document management software DMS The Alfresco CMS couples the innovation of open source with the stability of a true enterprise class platform Adweb TechnoTrade An MCA21 Digital Signature Certificate Registration Center that delivers secure e filing of your company s documents online SoTel Systems LLC The premier wholesale supplier for business communications products and services offering refurbished and unused voice data equipment authorized distribution of VoIP equipment and commercial SIP services for both inbound outbound traffic Carroll Communications LLC Provider of Avaya IP Office VoIP PBX a voice data communications messaging and customer management solution CRM Today 1 online resource for Customer Relationship Management CRM and Marketing that offers daily news stories CRM executive insights event job listings business directory and over 800 other CRM related documents And membership is FREE PDA Accessories Online source for discounted PDA s Smartphones handhelds games and accessories with free shipping PDA Project4Hire com The place to find freelance programmers web designers graphic artists IT professionals translators writers consultants other freelance professionals CompareCRM com The only website that allows you to compare software vendors to help ensure that you find the best CRM software to help your business grow CompareCellular com Canadian based website dedicated to third party comparison of cell phones rate plans long distance roaming and dealer location information Hackingalert com Provides information on various hacking types offers tips on how to stay protected Ring India A network of individual third party call centers in Asia Pacific with headquarters in New Delhi India that offers customized voice and web based services to clients throughout the US Europe and Australia In addition to specializing in pay per performance based inbound and outbound telemarketing services Ring India offers a number of other services including help desk sale lead generation billing services technical support product

    Original URL path: http://www.ccds.ca/resources.php (2014-10-22)
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  • Hosted Predictive Dialer And Virtual Call Center Solutions | ccds
    all of the features and functionality of the most advanced predictive dialer without having to own and maintain one The benefits of using a hosted predictive dialer like the Centcom Virtual Call Center are obvious No investment in hardware software or telecommunications required so you ll free up your budget Training and support available 24 7 and included with the service Software upgrades and bugfixes are available regularly and free of charge Limited commitment Our monthly Pay as you go pricing means you re free to use the system as you like Fully scalable to thousands of agents with no additional software installation or usage fees Works with any infrastructure All you need is a phone line and a computer with an Internet connection and you ll be dialing within minutes The Centcom Virtual Call Center provides all the latest features of a hardware predictive dialer Predictive Dialing Interactive Voice Response IVR Call Blending Real Time Reporting Digital Recording and Retrieval Remote Connectivity To find out whether the Centcom Virtual Call Center is right for you contact us today Read More About Centcom Hosted Predictive Dialer Centcom Predictive Dialer The Centcom Predictive Dialer system is perfect for organizations looking to invest in their own predictive dialer The Centcom predictive dialer enables you to increase sales lower costs and increase profitability by maximizing agent talk time and productivity This state of the art Predictive Dialer has it all Seamless Predictive Dialing Predictive Power Dialing and Non Predictive Dialing Interactive Voice Response IVR Recording Monitoring Coaching Conferencing and Instant Messaging Campaign Agent and Team Reports and Statistics Database Integration The Centcom predictive dialer system is the ideal choice for any organization that relies on its dialing capabilities Read More about the Centcom Predictive Dialer About Us Since its inception in 2001 Call

    Original URL path: http://www.ccds.ca/services-and-solutions.php (2014-10-22)
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  • About ccds Hosted Contact Center Software And Inbound Solution
    Centcom to manage its calling campaigns For more information check out the Case Study CCDS is your Call Center Management Resource Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in its ability to develop customized call center management suites tailored to meet the needs of the most demanding contact centers Harnessing the raw power of a predictive dialer these systems are highly reliable fully scalable and come with outstanding technical support and training With the launch of the Centcom Predictive Dialer service in 2003 CCDS made call center technology even more affordable The Centcom solution provides organizations with the functionality and performance of a predicitve dialer without requiring any investments in hardware software or communications All you need to start making calls is a phone line and a computer with an Internet connection Centcom s pay as you go pricing means that you pay only for the service you use No long distance charges no start up costs and no annual support fees Currently serving over 1500 agents from 280 companies Centcom is the most cost effective and reliable solution on the market Predictive Dialer Hardware Providers Looking to house your own dialer Our flexible rentals allow call centers to take advantage of advanced call processing technology without the high start up and implementation costs CCDS is an Affiliate Member of the ACA On August 12 2005 CCDS became an affiliate member of ACA International the association of credit and collection professionals formerly known as the American Collectors Association ACA s affiliate members provide products consulting and training to fulfill the needs of credit and collection professionals As an affiliate member CCDS demonstrates its commitment to supplying quality goods and services to the credit and

    Original URL path: http://www.ccds.ca/about-us.php (2014-10-22)
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  • Our Partners - Proud Users Of Our Reliable Virtual Dialer | ccds
    reporting and playback capabilities this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Current Partners CCDS is a proud member of the Association of Fundraising Professionals AFP AFP represents more than 30 000 members in 222 chapters throughout the world working to advance philanthropy through advocacy research education and certification programs Through the use of our Centcom Virtual Call Center and Broadcast Messaging Solutions CCDS assists non profit organizations in increasing fundraising revenues Comtech makes it easier for collection agencies and credit grantors to collect their receivables Comtech s software is installed in 40 countries by over 1 400 companies including collection agencies debt buyers credit unions and banks credit grantors medical and dental billing offices legal offices municipal fine collection offices car dealerships rental application verification offices credit grantors and a host of finance credit and billing organizations Other clients using Comtech software include Federal and regional government agencies About Us Since its inception in 2001

    Original URL path: http://www.ccds.ca/partners.php (2014-10-22)
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  • ccds Opportunities - Partner or join Call Center Development Services
    CCDS is proud to announce the launch of its new and improved Centcom portal With new features and improved searching reporting and playback capabilities this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Partner with CCDS CCDS is actively pursuing relationships with companies that can successfully promote our services to call centers worldwide If you have the contacts and expertise to act as a CCDS franchisee value added reseller or broker we want to hear from you Please contact us at 1 800 921 CCDS 2237 Work with CCDS CCDS is always on the lookout for applicants to join our growing technical support department If you think you have what it takes to be part of our experienced dynamic support team email your cover letter and resume to jobs ccds ca or use the form found on our contact page NO PHONE CALLS PLEASE About Us Since its inception in 2001 Call Center Development Services CCDS has

    Original URL path: http://www.ccds.ca/opportunities.php (2014-10-22)
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  • CCDS Case Studies And Reviews - Call Center Development Services
    Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study CCDS PROVIDES SERVICES TO ORGANIZATIONS HALFWAY AROUND THE WORLD Case Study New Zealand based call center harnesses the power of CCDS s Centcom virtual call center service Testimonial In addition to outstanding technical support CCDS has demonstrated a unique willingness to work according to our business requirements including procuring huge dialing volumes within a very short space of time Read the Adobe Case Study or view the HTML version here Centcom at Work ERC Marketing Case Study Learn how Centcom helped David Brizard become a successful call center operator Testimonial The CCDS Centcom system is very easy to use Our employees love it we love it It s cost effective and it makes it easy to track sales Read the Adobe Case Study or view the HTML version here Centcom at Work MGL Computers Case Study CCDS introduced MGL Computers to Centcom saving them over 65 000 in start up costs Testimonial Not only does CCDS provide the easiest dialer to set up and use they also provide the fastest dialer I have ever seen My agents don t wait more

    Original URL path: http://www.ccds.ca/case-studies.php (2014-10-22)
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