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  • Latest News on Virtual Call Center Software Solutions | ccds
    New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Recent News PossibleNow Membership August 31 2012 CCDS is pleased to announce its partnership with PossibleNOW provider of DNCSolution for compliance with US Canadian Do Not Call laws View Press Release in HTML DMA Membership August 30 2012 CCDS is a listed vendor with the Direct Marketing Association The Direct Marketing Association is the leading trade association for organizations that use direct marketing tools and techniques View Press Release in HTML New Centcom Portal August 15 2012 CCDS is proud to announce the launch of its new and improved Centcom portal With new features and improved searching reporting and playback capabilities this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost View Press Release in HTML CCDS in New Zealand August 14 2012 A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study View Press Release in HTML CCDS Ubity Solutions Partner to Deliver VoIP Based Call Center Solutions August 07 2007 Call Center Development Services CCDS and Ubity Solutions Inc today announced a strategic partnership that gives CCDS the ability to offer its popular Centcom call center services internationally using Ubity Solutions VoIP network and technologies View Press Release in PDF or HTML CCDS Releases Centcom Management Portal 2 0 April 01 2007 Call Center Development Services CCDS www ccds ca announced today the release of its Centcom Management Portal version 2 0 This release integrates all existing Centcom management tools into one easy to use interface and includes a number of new features and performance enhancements View

    Original URL path: http://www.ccds.ca/news.php (2014-10-22)
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  • Contact CCDS | Call or Email For Support or Sales Proposal - 24 Hours
    use direct marketing tools and techniques New Centcom Portal CCDS is proud to announce the launch of its new and improved Centcom portal With new features and improved searching reporting and playback capabilities this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study CCDS Coordinates The CCDS support staff is on call 24 hours a day 7 days a week Toll free US CA 1 800 921 CCDS 2237 Tel 514 731 5046 Fax 514 731 5834 Mailing Address Call Center Development Services 5601 Pare Suite 210 Montreal Quebec H4P 1P7 CANADA Contact CCDS Please fill out the form below and click Submit We ll get back to you as soon as we can Name E Mail Phone Company Message Thank you for your information We will get back to you soon About Us Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in

    Original URL path: http://www.ccds.ca/contact-us.php (2014-10-22)
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  • Call - Center Development Services - CCDS
    this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Request Information indicates required fields Name Job Title Function Business type Industry Company Address City Province Select One Alaska Alabama Arkansas Arizona California Colorado Connecticut District of Columbia Delaware Florida Georgia Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Maine Maryland Michigan Minnesota Missouri Mississippi Montana North Carolina North Dakota Nebraska New Hampshire New Jersey New Mexico Nevada New York Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington Wisconsin West Virginia Wyoming Other Country if not Canada Postal code Phone Ext E mail How did you hear about DNCSolution Solutions or services of interest DNCInteractive DNCNotification automated call list scrubbing EBRSolution DNCDirector Forensic Data Analysis TRSS telemarketer registration support service DNCQuickcheck individual number checking Compliance Managed Services outsourcing Compliance Audit consulting services For multiple selections please hold down the CTRL key and click on all solutions of interest Thanks

    Original URL path: http://www.ccds.ca/request-information.php (2014-10-22)
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  • Hosted Predictive Auto Dialer - Virtual Call Center Solutions from CCDS
    Introducing Beauty and the Beast The Beast Designed to support the busiest call centers the Centcom predictive dialer is a beast Its dependable robust and scalable design enables it to work under the toughest conditions Want to support hundreds of agents No problem Want to double your capacity overnight Sure thing Centcom can handle anything you throw at it Centcom s powerful engine provides the following functionality Outbound Predictive Dialing Outbound Messaging with Interactive Voice Response IVR Automatic Call Distribution ACD Power Dialing Auto Dialing Beauty With its customizable and user friendly agent and supervisor interfaces Centcom enables users to make the most efficient use of their time The agent suite provides dynamic scripts with branching and logic instant messaging call transferring conferencing call monitoring coaching recording and playback The supervisor suite provides real time statistics and reports on agent and team performance and campaign performance and penetration It also allows for real time monitoring and shadowing of agents Features of the Centcom Predictive Dialer About Us Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in its ability to develop customized call center management suites

    Original URL path: http://www.ccds.ca/more-services.php?catid=1111 (2014-10-22)
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  • Virtual Call Center / Hosted Predictive Dialer System - CCDS
    companies these costs are too much to bear That s where the Centcom Virtual Call Center comes in This hosted predictive dialer system enables you to harness the features and functionality of the most advanced predictive dialer without requiring any investments or lengthy set ups All you need is a phone line and a PC with high speed Internet and you re good to go Read More about the Features What is a Hosted Predictive Dialer Power and Flexibility Wrapped in Simplicity A hosted predictive dialer system like Centcom plugs in remotely to your existing phone lines and can be installed within minutes Our system dials into your phone lines so you pay no long distance charges Once installed the Centcom supervisor and agent suites enable you to plan manage track and execute your calling campaigns with all the functionality and flexibility of a hardware predictive dialer Supervisors manage the calling campaigns through an easy to use interface that contains intuitive tools and real time reports and statistics Because Centcom is user programmable supervisors can build their own reports and interfaces Agent interfaces are programmable too so you can choose which scripts and information fields pop up when a call is connected A messaging tool enables agents to chat with supervisors or other agents Our dedicated support staff is available 24 7 to assist you with any questions concerns or issues you may have concerning your Virtual Call Center The Benefits of a Hosted Predictive Dialer System Free Yourself and Your Organization Using a hosted predictive dialer like the Centcom Virtual Call Center has a number of advantages over owning a predictive dialer Chief among them are No start up costs Easy installation No long distance charges Limited monthly commitment Our pay as you go pricing means that you only

    Original URL path: http://www.ccds.ca/more-services.php?catid=1113 (2014-10-22)
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  • Call - Center Development Services - CCDS
    is proud to announce the launch of its new and improved Centcom portal With new features and improved searching reporting and playback capabilities this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Call Center Development Services CCDS CCDS has been supplying organizations with call center solutions since 2001 Our flexibility reliability and outstanding after sales support sets us apart from the others Serving more than 280 companies with over 1500 agents our Centcom hosted predictive dialer solution is a proven success Centcom has given organizations of all sizes access to the most advanced predictive dialer capabilities Our client s industries include Mortgage Insurance Survey Polling Appointment Setting Healthcare Financial Services Marketing Professional Services Travel Fund Raising Collection For Contact information click here Associations We are a proud member of ACA International the association of credit and collection professionals As members we are held to the highest standards of integrity and accountability About Us Since its inception in

    Original URL path: http://www.ccds.ca/company.php (2014-10-22)
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  • Call Center Development Services Corporate Profile
    Direct Marketing Association is the leading trade association for organizations that use direct marketing tools and techniques New Centcom Portal CCDS is proud to announce the launch of its new and improved Centcom portal With new features and improved searching reporting and playback capabilities this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Home Services Solutions About Centcom Dialer Features Virtual Call Center Features Predictive Dialing Agent and Supervisor About us Partners Opportunities Case Studies News Contact Us Support Downloards FAQ Resources Privacy Policy Terms Conditions About Us Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in its ability to develop customized call center management suites tailored to meet the needs of the most demanding contact centers Harnessing the raw power of a predictive dialer these systems are highly reliable fully scalable and come with outstanding technical support and training Related Searches

    Original URL path: http://www.ccds.ca/sitemap.php (2014-10-22)
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  • Call Center Development Services Corporate Profile
    feel of the Site color combinations layout and all other graphical elements Any use of CCDS s trademarks is strictly prohibited without the express permission from CCDS Other product and company names mentioned in the Site may be the trademarks of their respective owners 3 Use of the Site You understand that except for information products or services clearly identified as being supplied by CCDS CCDS does not operate control or endorse any information products or services offered through the Site In connection with your use of the Site you agree you will not a Impersonate any person or entity including but not limited to an CCDS official forum leader guide or host or falsely state or otherwise misrepresent your affiliation with a person or entity b Violate any applicable local state national or international law LIMITATION OF LIABILITY IN NO EVENT WILL CCDS BE LIABLE FOR I ANY INCIDENTAL CONSEQUENTIAL OR INDIRECT DAMAGES INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS BUSINESS INTERRUPTION LOSS OF PROGRAMS OR INFORMATION AND THE LIKE ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE OR ANY INFORMATION OR TRANSACTIONS PROVIDED ON THE SERVICE OR DOWNLOADED FROM THE SERVICE OR ANY DELAY OF SUCH INFORMATION OR SERVICE EVEN IF CCDS OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR II ANY CLAIM ATTRIBUTABLE TO ERRORS OMISSIONS OR OTHER INACCURACIES IN THE SERVICE AND OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE BECAUSE SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN SUCH STATES OR PROVINCES CCDS S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW 4 Indemnification and Reservation of Rights You agree to indemnify defend and hold harmless CCDS its officers directors employees agents licensors suppliers and any third party information providers to the Site from and against all losses expenses damages and costs including attorneys fees resulting from any violation of this Agreement including negligent or wrongful conduct by you or your use and access of the Site 5 Third Party Rights The provisions of paragraphs 3 Use of the Site and 5 Indemnification are for the benefit of CCDS and its officers directors employees agents licensors suppliers and any third party information providers to the Site Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf 6 Term Termination Either party without notice may terminate this Agreement at any time for any reason The provisions of paragraphs 1 Copyright Licenses and Idea Submissions 3 Use of the Site 5 Indemnification 6 Third Party Rights and 11 Miscellaneous shall survive any termination of this Agreement 8 Special Admonitions for International Use Recognizing the global nature of the Internet you agree to comply with all local rules including without limitation rules about the Internet data e mail or privacy Specifically

    Original URL path: http://www.ccds.ca/privacy-policy.php (2014-10-22)
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