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  • Outbound Telemarketing Software - Features of the Centcom Predictive Dialer
    want to optimize your staff s time Predictive dialers are typically used for customer service fund raising market research and collections Outbound Messaging with Interactive Voice Response IVR Definition The dialer automatically calls a list of telephone numbers and delivers a pre recorded message The type of message depends on whether the dialer detects a live voice or recorded message Messages to a live caller can provide menu options that direct the caller to reply using the touch tone keypad The caller s response can generate further menu options With this technology complex surveys can be presented and captured with ease Benefits With IVR manual surveying can be completely automated reducing the number of personnel required to run the campaign The Auto Dialer is ideal for situations in which you need to reach a large number of people in a short amount of time Potential Uses Client notification from professionals doctors dentists etc retail client notification e g sales event announcements or merchandise pick up delivery public announcements e g political governmental educational etc surveys and polling Automatic Call Distribution ACD Definition The dialer distributes incoming calls to specific groups of terminals where agents are located Pre recorded messages and menus are used to determine the nature of the call The caller s touch tone response and the system s programmed logic determines where the call should be routed Benefits This strategy allows the call to be routed to the appropriate department without requiring any human interaction Potential Uses To direct inbound calls to multiple departments for example Customer Service and Technical Support Call Blending Definition Call blending refers to having both inbound and outbound dialing capabilities Centcom enables call blending while optimizing the use of your phone lines Benefits The benefits of blending are obvious your campaigns are no

    Original URL path: http://www.ccds.ca/services/centcom-features/predictive-dialing (2014-10-22)
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  • Centcom Features | Call Center Software & Predictive Dialer Services | CCDS
    generated scripts with branching and logic Instant messaging with other agents and supervisors Call transferring and conferencing Supervisor Suite The supervisor suite offers campaign utilities and real time reporting tools that enable supervisors to create and manage their calling campaigns Features include Campaign Performance Penetration Statistics and Reporting Agent Team Performance Statistics and Reporting Agent Monitoring Shadowing Call Recording and Playback About Us Since its inception in 2001 Call Center

    Original URL path: http://www.ccds.ca/services/centcom-features/agent-and-supervisor (2014-10-22)
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  • Hosted Predictive solutions for Non-Profit Organizations
    needs Solution Details No Start up Costs or Investment The Centcom Virtual Call Center or auto dialer service harnesses the power and functionality of the most technologically advanced telemarketing dialer without the need to invest install and maintain one All you need is a computer with Internet and a phone line and you ll have instant access to the most advanced dialer Keep your costs down with No start up costs Easy installation No long distance charges Limited monthly commitment Our pay as you go pricing means that you only pay for what you use Remote functionality enabling you to connect from anywhere No line drops or line interference since we do not use VoIP Free support More Contacts Fewer Costs Centcom s hosted predictive dialer boosts the success of your campaigns with increased agent productivity higher sales and lower staff costs Routing only successful calls to agents the predictive dialer allows them to spend less time waiting for calls and more time making sales Furthermore the Centcom supervisor and agent modules enable you to plan manage track and execute your calling campaigns with all the functionality and flexibility of a hardware predictive dialer In practical terms this results in increased revenues and decreased costs Features of Centcom s predictive dialer system that will improve your organization s bottom line include Multiple Outbound Campaign Types including Predictive Non Predictive and Preview Dialing Outbound Messaging with Interactive Voice Response IVR Automatic Call Distribution ACD Blended Voice Messaging Run Multiple Campaigns Simultaneously Call Queuing for Dropped Abandoned Calls Automatic Message Delivery on Answering Machine Detection File Blending for Outbound Lists Campaign Scheduler Campaign Specific Quota Setting Message Broadcasting with Live Transfer option Scalability Grow your organization s fundraising campaigns with CCDS and our hosted predictive dialer services At CCDS we are committed

    Original URL path: http://www.ccds.ca/services/centcom-solutions/nonprofit-organizations (2014-10-22)
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  • Hosted Call Center for Telemarketing
    stress and cost of maintaining infrastructure while increasing your telemarketing company s productivity by up to 300 and making it scalable to adapt quickly to changes in demand At CCDS we understand that your outbound call center telemarketing business lives or dies according to amount of leads your agents can generate and the cost you pay to get these leads With one of the most advanced predictive automated dialing systems our call center management suites allow your agents to connect directly with live contacts Giving your agents up to three times more connection the CCDS telemarketing call center package cuts down the time between connections shortening call times and significantly lower the cost per lead In addition to this instant increase in your agents productivity our telemarketing call center packages are also far easier to train agents on With a customizable user friendly interface the CCDS software cuts down on your ramp up time so you get agents mastering the system and pursuing contacts in as little as two hours cutting your training costs to pieces CCDS call center management suites can also easily save your company thousands of dollars on maintenance upgrades and other infrastructure costs such as software licensing telephony cards phone lines and database servers Our packages give you full scalability to adapt to changing demands And because the CCDS system allows agents to work from home agent retention will increase saving you the costs associated with turnover CCDS stays ahead of the competition by proving you with some of the most dependable robust and scalable outbound telemarketing call center management suites you will find By instantly cutting your costs per lead improving agent retention and reducing your infrastructure costs to the bare minimum the outbound call center packages we offer at CCDS can quickly and decisively

    Original URL path: http://www.ccds.ca/services/centcom-solutions/telemarketing (2014-10-22)
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  • Hosted Predictive solutions for Collections
    With CCDS debt collection call center management and optimization suites your agents will never again lose time connecting with debtors And what s more our packages equip your agents with the interface they need to organize and promptly access the information they need to reach debtors during optimal times to make successful recoveries and keep your company on the path to growth and prosperity CCDS offers one of the most comprehensive and productive debt collection call center software packages Our debt collection software allows your agents to achieve faster more efficient and smoother communication with debtors while meeting the highest standards in business ethics Our software packages will ensure that your agents only take calls that are connected with the debtor freeing your agents to contact more debtors per day What s more CCDS s debt collection call center management suites give your company the edge by providing your team with detailed and comprehensive call logging and historical reporting information so they can swiftly pinpoint the best times to reach particular debtors directly increasing the chances of making recoveries With CCDS debt collection software your agents will be able to ensure professional effective contact with debtors by giving them user friendly access to scripts and worksheets for taking notes and keeping track of vital debtor information By concentrating all of these features in a single application with a customizable interface your management headaches are instantly cured as training time is reduced and agents are better able to focus on informed constructive contact with debtors While CCDS debt collection call center management suites will instantly and drastically improve your debt recovery rates they also bring your infrastructure maintenance costs down to the bare minimum making your third party debt collection call center more flexible and better able to adapt to changes

    Original URL path: http://www.ccds.ca/services/centcom-solutions/debt-collection-software (2014-10-22)
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  • Hosted Predictive solutions for Telecommunication
    and making it more adaptable CCDS inbound call center packages give your telecommunications business the flexibility to easily scale up or scale down to accommodate changing demands while reducing operational costs to a bare minimum In addition our inbound call center software immediately improves the quality and efficiency of the client agent contact and communication The efficiency of our package will increase client satisfaction rates and retention a crucial factor in determining your telecommunications call center s ability to rise above the competition and provide uniquely prompt professional and effective services to your clients and a key indicator of the success or failure of telecommunications call centers in general Our inbound call center management suites will promptly and reliably route clients to the appropriate agent without requiring them to repeat information unnecessarily The CCDS software will allow your agents to swiftly and consistently access relevant information such as client history Your agents will enjoy the benefits of a professional and efficient user interface that enables them to address and satisfy the specific needs of each individual client quickly and effectively By giving your clients quick and easy access to your call center agents and equipping your agents with instant access to the relevant information they need to serve your clients interests quickly CCDS call center management software maximizes opportunities for your agents to cross or up sell your services CCDS call center management suites offer a user friendly customizable interface that allows agents to provide clients with relevant information on services they don t yet have or may not know about with ease And the less time your clients spend trying to access the appropriate agent to address their initial queries the more likely they will be to purchase upgrades or alternative packages thereby transforming what is typically a financially

    Original URL path: http://www.ccds.ca/services/centcom-solutions/telecommunications (2014-10-22)
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  • Hosted Predictive solutions for Information Technology
    that wishes to have a high customer satisfaction rate CCDS s technology systems organize incoming calls to significantly minimize client wait time and ensure that calls are properly directed When clients call in with issues they are usually already concerned and possibly frustrated with the issue at hand If they are passed around to different departments several times before finally reaching the appropriate agent their mood will likely worsen which can affect the agent s ability to resolve the issue quickly and if this happens frequently your customers will be apprehensive about calling in with problems and will not want to deal with the company Give Your Agents What They Want Your agents don t want to deal with frustrated customers because it is more difficult to help them In this regard clients and agents have the same goal to fix the issue and satisfy the client as quickly as possible This becomes much easier with the use of the technologies offered by CCDS Our call center systems will connect your clients with the appropriate agent and once there the software will provide the agent with all of the relevant information required to meet the needs of the client and resolve the issue much faster Furthermore greater efficiency in addressing client needs means that your agents will have more time to focus on other tasks which means greater staff productivity overall In other words rapid solutions make every one s life much easier Give Your Company What It Wants When it comes down to it the name of the game is efficiency and productivity as these are the paths that lead to profit But how do you increase efficiency and track productivity The answer is the call center software suites of CCDS Our technology not only guides customers to the

    Original URL path: http://www.ccds.ca/services/centcom-solutions/information-technologies (2014-10-22)
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  • Hosted Call Center for Insurance Industry
    that you only pay for what you use Scalability to 1000 s of agents Remote functionality enables you to connect from anywhere No line drops or line interference since we do not use VoIP Free support available 24 7 One of the greatest keys to our success is our flexibility If you find that your business is booming your company can be scaled up to include more agents usually within the same day of your request And if you find that you are going to be hitting a low season then you can just as easily reduce the number of agents to ensure that you only pay for what you need Our service even allows for agents to work from home which is great for maintaining productivity during the flu season for instance when employees may be capable of working but contagious this way you will not lose productivity or place your other employees at risk Keep your clients In the insurance industry it is important to get clients but it is equally if not more important to keep them If they are happy with their coverage then the next most important aspect is customer service and satisfaction You could offer the greatest insurance rates ever but if your clients get the runaround every time they try to contact your company they probably won t be around for long Our software will direct clients to the appropriate agent who will then be automatically connected to the client s information This will enable your agents to resolve the issue without having to search for files or ask the client questions they have already answered Increase profits With Centcom s Virtual Call Center not only do you get a system that improves efficiency and customer satisfaction but you also get the chance

    Original URL path: http://www.ccds.ca/services/centcom-solutions/insurance-industry (2014-10-22)
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