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  • Hosted Call Center for Government
    carry the most advanced automated predictive dialing systems which will instantly give your outbound call center agents up to three times more connections dramatically increasing their efficiency in reaching contacts and ensuring that your agents are only ever connected with live contacts This simple and practical modification to your outbound call center will dramatically and immediately cut the cost per contact that your government related organization spends in its day to day operations If your organization is engaged in recruiting awareness or fundraising campaigns CCDS outbound call center management suites are an invaluable resource that will save your organization money and make it considerably more efficient To meet the demands of your inbound call center CCDS has developed one of the most comprehensive client service call center management suites available The CCDS inbound call center software will immediately cut down on the time your clients spend waiting to be connected to an agent By promptly and reliably routing clients to the appropriate agent and ensuring that they aren t required to repeat information unnecessarily CCDS software will allow for more constructive exchanges between agents and contact What s more our inbound call center management suites give your agents instant access to relevant information such as caller history in an integrated and unified caller interface This is a simple yet highly effective way to improve caller agent relations and make each call more constructive Also CCDS s user friendly customizable interface can be learned in less than two hours cutting the cost of training agents CCDS call center management suites can also be fully scaled up and down to adapt to the changing demands of your organization Not only will you be able to cut the extensive costs of maintaining your call center s infrastructure but CCDS call center management software

    Original URL path: http://www.ccds.ca/services/centcom-solutions/government-call-center- (2014-10-22)
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  • Call Center Development Services - Case Studies
    check out the Case Study CCDS PROVIDES SERVICES TO ORGANIZATIONS HALFWAY AROUND THE WORLD December 04 2006 New Zealand based call center harnesses the power of CCDS s Centcom virtual call center service Hiring a virtual call center service provider such as CCDS to run and manage your calling campaigns is nothing new for many call center operators However when the distance between the call center and the service provider is over 14 000 kms and 17 timezones you would expect to find a number of shortcomings For Willie Seabrook a New Zealand based businessman such a setup can be highly efficient and extremely rewarding Since 2005 Seabrook has used CCDS Centcom Virtual Call Center service to manage his calling campaigns Seabrook has nothing but positive things to say about the service provider I have engaged the team at CCDS several times to provide dialing for short term call centers and message broadcasting and I will continue to work with them in the future CCDS has proven to be the best firm I have ever worked with As we are on the other side of the world our time zone is almost the exact opposite of Canadian business hours So when we are operating it is the middle of the night for CCDS That has not been a problem for James and the tech team they have made themselves available on their mobile phones to talk at times like 3AM and 4AM In addition to outstanding technical support they have demonstrated a unique willingness to work according to our business requirements including procuring huge dialing volumes within a very short space of time Seabrook was asked about whether he would recommend the company to others His response was simple Wherever in the world your business operates I absolutely recommend the

    Original URL path: http://www.ccds.ca/case-studies-details.php?cid=1013 (2014-10-22)
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  • Call Center Development Services - Case Studies
    to all Centcom clients at no extra cost CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Centcom at Work ERC Marketing CCDS AND CENTCOM SAVE CALL CENTER FROM EXTENDED DOWNTIME June 30 2004 David Brizard has no time to waste Brizard manages a growing call center in Montreal He loves the fast pace of the industry In 2003 after a dozen years in the business he made the move to become a call center operator Everything was looking good until the power dialer he had invested in went down When he reached for technical support he reached into thin air His company was looking at three weeks of down time His list broker referred him to CCDS Not knowing what to expect he called Within three hours of contact we were up and running says Brizard He has not been disappointed The CCDS Centcom system is very easy and simple to use he explains Our employees love it we love it It s cost effective and it makes it easy to track sales What s more working with CCDS is very straightforward Billing is easy and convenient Brizard says As for technical support he hasn t really needed it but when he has had a question the response has been immediate Technical support is quick he says CCDS can access the system right away and see what we see According to Brizard Centcom is the next best thing to having your own in house dialer Centcom s double advantage is that it does not cost 70k to start up and there are no headaches This is the way of the future says Brizard All call centers will be using this or a similar

    Original URL path: http://www.ccds.ca/case-studies-details.php?cid=1014 (2014-10-22)
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  • Call Center Development Services - Case Studies
    CCDS in New Zealand A New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Centcom at Work MGL Computers CCDS AND CENTCOM PAVES THE WAY FOR CALL CENTER November 11 2005 Montreal based businessman Wesley Mendel intended to purchase a predictive dialer for his call center When he had done his research the best deal he could find meant an outlay of 50 000 in software another 15 000 in computer hardware 20 new phone lines tripled long distance costs and the need to hire a day and a night shift computer technician He was also faced with a month long wait for the system to be up and running His research led him to CCDS a predictive dialer supplier After 15 minutes on the phone with one of their agents he realized that there was a better solution Centcom CCDS Centcom predictive dialer service provided all the functionality he was seeking without the high investments Within an hour of his call for information on predictive dialers we had him running a predictive dialer out of his office There were none of the previously mentioned expenses including the expense of a computer technician since Centcom is a fully managed service there was no need to hire one Not only does CCDS provide the easiest dialer to setup and use but they also provide the fastest dialer I have ever seen My agents don t wait more than five seconds between calls and my reps always hear the customer pick up the phone and say the full Hello Instead of his lead costs doubling or tripling this client s lead costs have actually decreased since his company operated in a manual environment Moreover Centcom has increased his productivity by over

    Original URL path: http://www.ccds.ca/case-studies-details.php?cid=1077 (2014-10-22)
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  • Call - Center Development Services - CCDS
    pleased to announce its partnership with PossibleNOW provider of DNCSolution for compliance with US Canadian Do Not Call laws Back About Us Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in its ability to develop customized call center management suites tailored to meet the needs of the most demanding contact centers Harnessing the raw power

    Original URL path: http://www.ccds.ca/news-details.php?nid=1005 (2014-10-22)
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  • Call - Center Development Services - CCDS
    with the Direct Marketing Association The Direct Marketing Association is the leading trade association for organizations that use direct marketing tools and techniques Back About Us Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in its ability to develop customized call center management suites tailored to meet the needs of the most demanding contact centers

    Original URL path: http://www.ccds.ca/news-details.php?nid=1018 (2014-10-22)
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  • Call - Center Development Services - CCDS
    features and improved searching reporting and playback capabilities this portal is a better way to interact with the Centcom dialer service What s more it s available to all Centcom clients at no extra cost Back About Us Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in its ability to develop customized call center management

    Original URL path: http://www.ccds.ca/news-details.php?nid=1006 (2014-10-22)
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  • Call - Center Development Services - CCDS
    New Zealand based call center chooses Centcom to manage its calling campaigns For more information check out the Case Study Back About Us Since its inception in 2001 Call Center Development Services CCDS has provided integrated call center solutions to over 280 firms CCDS prides itself in its ability to develop customized call center management suites tailored to meet the needs of the most demanding contact centers Harnessing the raw

    Original URL path: http://www.ccds.ca/news-details.php?nid=1058 (2014-10-22)
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