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  • Call Center Development Services - News
    offer the Centcom virtual call center service to companies around the world CCDS s Centcom system currently provides call center communication services to hundreds of North American organizations each day Our relationship with Ubity is great because it will enable CCDS to go global Ubity currently supports telephone services in Europe Asia and South America which means that we ll be able to supply our services to those areas too said Sonny Bettan President and CEO CCDS The Centcom Virtual Call Center provides outbound and inbound communications services to hundreds of companies across North America Dialing functionality includes predictive non predictive and preview dialing outbound messaging with interactive voice response IVR and automatic call distribution ACD ABOUT CCDS Call Center Development Services is a Montreal based predictive dialer software developer and call center service provider whose Centcom Virtual Call Center provides inbound and outbound call center services to companies across North America ABOUT UBITY SOLUTIONS Ubity Solutions Inc is a telecommunications provider located in Montreal that specializes in Internet protocol IP solutions Ubity Solutions offers business VoIP communication services VoIP IP PBX hosting and integration solutions and IP telephony consulting services Sales Marketing Contact Sonny Bettan President CCDS 514 731

    Original URL path: http://www.ccds.ca/news-details.php?nid=1078 (2014-10-22)
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  • Call Center Development Services - News
    and Filtering enabling users to make more complex queries and filters across campaigns agents and supervisors New functionality includes week by week summary breakdowns of results for better analysis of agent campaign performance Report Customization Module which provides users with the ability to customize their own reports and query results and save these selections for future use Also includes support for sorting by column and sticky columns Campaign Penetration Summary Report which identifies up to date information on the viability of leads within the campaigns Batch Mode Updating provides users with the ability to apply batched changes to groups of records instead of making changes to records one at a time Faster Playback of Recordings reducing playback load time by up to 300 A five minute recording can now be queued in less than five seconds Recordings can also be saved to MP3 format Our new and improved Centcom portal provides our customers with better tools to manage their calling campaigns at no additional cost to them said Sonny Bettan President at CCDS We have always been a customer focused company and this release reaffirms our commitment to meeting our client s needs through superior product development and excellent support Frank Gingras chief developer of CCDS said Traditionally our customers would make specific requests for changes to their campaigns or reports and we would try to integrate them into the product Now they are able to do it themselves 24 7 from a single interface We re giving them the flexibility to manage their own information in their own way which is pretty powerful Centcom is a non VOIP virtual call center service that provides a scalable predictive dialing capability to firms remotely via the web Using the Centcom service companies can harness the power of a predictive dialer without

    Original URL path: http://www.ccds.ca/news-details.php?nid=1079 (2014-10-22)
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  • Centcom Predictive Dialer Software Features | CCDS
    Abandoned Calls Automatic Message Delivery on Answering Machine Detection File Blending for Outbound Lists Campaign Scheduler Campaign Specific Quota Setting Message Broadcasting with Live Transfer option Campaign Roll Over based on Call Results For a more detailed description of these features see Predictive Dialing Features Agent Supervisor Suites The Centcom predictive dialer has user programmable agent supervisor suites that enable agents and supervisors to manage their calls more effectively The Centcom Agent Supervisor suites include Agent Supervisor Chat Messaging Agent Private Public Scheduled Call Backs Agent Call Notes Call Conferencing Call Transfer to Agent Call Transfer to Alternate Campaign Warm Blind Transfer Capabilities to external numbers Agent Initiated Call Recording Automatic Continuous Call Recording Supervisor Agent Monitoring Coaching Supervisor initiated Campaign Reassignment For a more detailed description of these features see Agent Supervisor Suites Administration Suite The Centcom predictive dialer administration suite enables managers to create and manage their calling campaigns agents call lists call backs and more Functions include Campaign Call List Creation Management Agents Teams Skills Management Team Individual Quotas and Goals Setting Management of Call States Provinces Management of Scheduled Call Backs Create Modify Call Record Search Modify Capability Account Usage Billing Management Queries Reports Queries filters and reports enable managers and supervisors to search track view and compare every aspect of their campaigns and teams Reports and queries are fully customizable so managers can create their own reports with information they want to see The types of queries and reports include Search Filter Recordings by Campaign Agent Name Phone Campaign Activity Campaign Disposition Campaign Performance Reporting Campaign Penetration Reporting Agent Activity Agent Dispostion Agent Performance Reporting Training Support Centcom comes with 24 7 live support from a dedicated team of service professionals Comprehensive training to help you get started immediately We also provide development services that

    Original URL path: http://www.ccds.ca/more-services.php?catid=1114 (2014-10-22)
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