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  • Message Relay Services from Eastlink
    Accessibility Services Main Page Click here for Accessibility Services information for Wireline Phone Click here for information on Voice Carry Over and Hearing Carry Over Click here for information on IP Relay Service Click here for Accessibility Services information for Wireless Phone Click here for Accessibility Services information for Television Message Relay Service The Message Relay Service enables customers who are deaf hard of hearing or speech impaired and who use a Teletypewriter TTY to communicate with others via the telephone You simply type your conversation to a Relay Agent who then reads the typed conversation to the other party The Message Relay Service is available 24 hours a day 7 days a week There is no charge for using the Relay Service to place local calls and regular long distance rates will apply for long distance calls Calls placed through the Relay Service are entirely confidential Relay agents are professionally trained and follow a strict code of ethics No record of conversation content is retained Numbers to call You can place a call by dialing the number below depending on whether you are calling another TTY device or a telephone Voice to TTY dial 1 800 855 0511 TTY to Voice dial 711 TTY to TTY dial 1 800 855 1155 Getting Started First dial 711 The Relay Agent will answer saying RELAY SERVICE agent s name SPEAKING followed by GA for go ahead Type in the area code and number you would like to call and then type GA note although you aren t required to give the agent your name or the name of the person you are trying to reach doing so helps the agent connect to the person you are calling The Relay Agent will dial the number and will let you know how the connection is progressing e g ringing 1 2 3 inform you when someone answers and then give the person s gender in brackets e g f female m male Tips for TTY users Give the Relay Agent your name and the name of the person you are calling This makes it easier for us to initiate your call Give the Relay Agent the call recipient s area code even when it is a local call You may leave messages on answering machines or voice mail systems When you leave a message leave the number 1 800 855 0511 as part of your message along with your area code and phone number How the Message Relay Service works for voice users Standard telephone users can easily initiate calls to TTY users A Relay Agent will type your spoken words to the TTY user and read back their replies Getting started Telephone users should first dial 1 800 855 0511 The Relay agent will answer saying RELAY SERVICE agent s name SPEAKING followed by GA for go ahead Provide the Relay agent the area code and number you would like to call note although you aren t required to give the agent

    Original URL path: http://www.eastlink.ca/about/accessibilityservices/messagerelayservice.aspx (2015-11-16)
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  • IP Relay Services - Eastlink
    g Bolt browser for Blackberry devices and Skyfire browser for Windows mobile devices Please refer to your Smartphone user guide for more information How the Message Relay Service works for voice users First connect to https iprelay Eastlink ca from your PC or wireless device If this is your first time using the service select Register for a new account and follow the registration process Log onto Eastlink IP Relay with your Access number and password In the Make a call tab enter the phone number in the number to dial field and any special instructions for the operator optional Select Call The IP Relay Agent will answer by typing Welcome to Eastlink IP RELAY SERVICE operator this is agent s name followed by GA for go ahead The IP Relay Agent will dial the number and will let you know how the connection is progressing e g ringing 1 2 3 inform you when someone answers and then give the person s gender in brackets e g f female m male Tips for IP Relay users Enter the number you wish to call and any instructions for the operator prior to selecting the Call button This makes it easier for us to initiate your call When calling a business with multiple departments tell the Eastlink IP Relay Agent which department you wish to reach at the beginning of the call You may leave a message on answering machines or voice mail systems through Eastlink IP Relay When you leave a message leave the IP Relay number 1 855 883 9514 as part of your message along with your IP Relay number IP Relay is not designed for emergency calls so we urge you to call 9 1 1 using your TTY if available for emergency calls Calls placed to 9 1 1 while using IP Relay outside of Canada will not be completed When using Eastlink IP Relay for your emergency calls in Canada be sure to describe your name location and any important information clearly so the operator can quickly contact your local emergency response centre Click here for Eastlink IP Relay FAQs Click here for Eastlink IP Relay Terms of Service Click here for Terms of Service Français How IP Relay works for voice users Standard Telephone users and wireless users can easily initiate calls to Eastlink IP Relay users using the Eastlink IP Relay Service An IP Relay Agent will type your spoken words to the IP user and read back their replies Getting started First dial 1 855 883 9514 The IP Relay agent will answer saying Eastlink IP RELAY SERVICE agent s name SPEAKING followed by GA for go ahead Provide the IP Relay agent the 9 digit IP Relay number you would like to call note although you aren t required to give the agent your name or the name of the person you are trying to reach doing so helps the agent connect to the person you are calling The IP Relay

    Original URL path: http://www.eastlink.ca/about/accessibilityservices/iprelayservices.aspx (2015-11-16)
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  • Emergency Wireless Phone Features from Eastlink
    region Order By Phone Call us toll free at 1 888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Accessibility Services Click here to go to Accessibility Services Main Page Click here for Accessibility Services information for Wireline Phone Click here for information on Voice Carry Over and Hearing Carry Over Click here for information on Message Relay Service Click here for information on IP Relay Service Click here for Accessibility Services information for Television Wireless Phone T9 1 1 Text with 9 1 1 T9 1 1 is a new service for deaf hard of hearing and speech impaired DHHSI persons who preregister with Eastlink Eligible customers must register with Eastlink before you can use the T9 1 1 service T9 1 1 is only available in areas where the 9 1 1 Public Safety Answering Points have stated they are able to support the service T9 1 1 is not currently available in Atlantic Canada Click here for a current list of towns and provinces where T9 1 1 service is available Please check the list before you travel and to stay current on whether T9 1 1 is available in your community T9 1 1 is also only available on certain devices Eastlink s T9 1 1 service is available only on the devices below when purchased from Eastlink iPhone 6 iPhone 6 iPhone 5s iPhone 5c Samsung Galaxy Note 4 Samsung Galaxy Note 3 Samsung Galaxy S6 edge Samsung Galaxy S6 Samsung Galaxy S5 Samsung Galaxy S4 Samsung Galaxy SIII Samsung Galaxy Core LTE Samsung Galaxy Ace II e Nexus 5 Nexus 5X Nexus 4 Moto E Blackberry Q10v Blackberry Z10 Blackberry Curve 9320 Blackberry Classic Sony Xperia T Click here to register Quick tips for

    Original URL path: http://www.eastlink.ca/about/accessibilityservices/wirelessphone.aspx (2015-11-16)
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  • Accessible Television Features from Eastlink
    1 888 345 1111 Business TV Internet Support Offline Please call 1 877 813 1727 An error has occurred Please ensure that you have selected a region Order By Phone Call us toll free at 1 888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Accessibility Services Click here to go to Accessibility Services Main Page Click here for Accessibility Services information for Wireline Phone Click here for information on Voice Carry Over and Hearing Carry Over Click here for information on Message Relay Service Click here for information on IP Relay Service Click here for Accessibility Services information for Wireless Phone Television Described Video Content Described Video Content enables those with vision accessibility needs to enjoy your television services through an audio reproduction of the video actions from the programming Described video DV is a narrated description of a program s main visual elements such as settings costumes or body language The description is added by some television networks during pauses in dialogue and enables people to form a mental picture of the program Described video uses a separate audio track that is available on the Secondary Audio Program SAP You can access the SAP using the instructions below Instructions to Activate Described Video Voice Print Voice Print is available to Eastlink Customers on the Secondary Audio Program SAP of CBC News Network This service is provided to anyone especially those who cannot independently access newspapers magazines or government documents due to vision or cognitive accessibility needs VoicePrint is Canada s only 24 7 reading service broadcasting readings of full text articles 24 7 from more than 600 of Canada s newspapers and magazines You can access the SAP functionality in two ways Your Television Not all televisions have

    Original URL path: http://www.eastlink.ca/about/accessibilityservices/tv.aspx (2015-11-16)
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  • Community Events - Eastlink
    upgrading your Eastlink products and services or to make changes to your account For technical support assistance with your Eastlink products and services For assistance or questions about your Eastlink Wireless cell phone bill For assistance with purchasing or upgrading your Eastlink Wireless cell phone or to make changes to your account For technical support assistance with your Eastlink wireless cell phone For technical support assistance with your Eastlink Business TV and Internet Our Live Support Hours Hours holder Note Holiday Hours May Differ Live Chat TV Internet Home Phone Home Security Offline Please call 1 888 345 1111 Wireless Offline Please call 1 888 345 1111 Business TV Internet Support Offline Please call 1 877 813 1727 An error has occurred Please ensure that you have selected a region Order By Phone Call us toll free at 1 888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Welcome to At Eastlink we are proud to play an active role in supporting charitable and non profit organizations and activities that enrich the families and communities that we belong to Community We re proud to be a part of our community

    Original URL path: http://www.eastlink.ca/about/inthecommunity/communityevents.aspx (2015-11-16)
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  • Eastlink LTEssentials: Text-911 Register
    1 Service may be deregistered at Eastlink s discretion The T9 1 1 Service is only available to customers with an Eastlink Wireless Service account in good standing in Eastlink s opinion When your account is terminated for any reason or is in a pending to close state you will not have access to the T9 1 1 Service Completing this registration form does not mean you are registered for the Service You will only be fully registered for the T9 1 1 Service when Eastlink provides you written confirmation that we have completed your registration This process may take as long as two 2 business days Only the wireless telephone numbers that Eastlink has confirmed are registered for the T9 1 1 Service will have access If you own multiple wireless devices only the wireless device assigned to the wireless telephone number Eastlink has confirmed is registered will have access to the T9 1 1 Service Limitations The T9 1 1 Service is only available on devices Eastlink has confirmed are compatible The T9 1 1 Service may not be available if you insert your SIM card in an unregistered wireless device Any combination of an unregistered wireless telephone number or unregistered device will result in a loss of access to the T9 1 1 Service You may also be required to unlock your wireless device s keypad by entering your password or other code to exchange SMS messages The T9 1 1 Service is only available where Eastlink has wireless service coverage such coverage is subject to change without notice Please visit www eastlink ca wireless for coverage details The T9 1 1 Service is only available where the PSAP has confirmed it is ready to support such communications Please visit www TextWith911 ca for a complete list

    Original URL path: http://www.eastlink.ca/ltessential/t911/signup.aspx (2015-11-16)
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  • WiFi Optimization from Eastlink
    occurred Please ensure that you have selected a region Order By Phone Call us toll free at 1 888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Internet Evolved WiFi solutions designed for home WiFi Optimization Get it now What is WiFi Optimization Not every home is created the same nor should every WiFi solution Your WiFi Network can be affected by several factors such as the structure of your home and varying sources of environmental signal interference Eastlink s NEW WiFi Optimization is a unique service in which an Eastlink WiFi Network Expert visits your home to provide an unmatched WiFi experience We ll go Beyond Our WiFi experts will take their time and use state of the art diagnostic tools to ensure all of your WiFi devices including tablets smartphones laptops smart TVs gaming consoles and more are configured to automatically connect anywhere in the home including the garage basement and the back deck WiFi Optimization 129 95 one time fee Get it now The Benefits On Site Optimization Our experts will install and configure any required WiFi Enhancement products to fully optimize your home WiFi Network These WiFi Enhancement products are available if required on a monthly rental basis of 3 per unit WiFi Report We will leave behind a WiFi before and after report for your reference Satisfaction Guarantee Our WiFi Optimization service is guaranteed for 30 days and is supported 24 7 by our technical support experts How is WiFi Interference Caused Competing WiFi Networks If tuned to the same frequency as your own neighbouring WiFi networks may cause interference and decrease the performance of your local network Cordless Phones Some cordless phones may operate on the same frequency as your WiFi network which may

    Original URL path: http://www.eastlink.ca/internet/wifi/wifioptimization.aspx (2015-11-16)
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  • US & International Cell Phone Coverage | Eastlink Wireless
    Kosovo Macedonia Moldavian Republic Monaco Montenegro San Marino Serbia Switzerland Turkey Guernsey Island Isle of Man Jersey Island Dial 611 on your Eastlink mobile phone to activate your International Travel access You can call anytime to remove the 100 monthly billing cycle limit placed on data roaming for your account protection To contact Eastlink when travelling Internationally please dial 1 902 407 8888 Available Travel Packs for this country 40 mo Asia Combo Pack 40 60 minutes 200 Sent Text Messages 2 50 mo Asia Combo Pack 50 50 minutes 75 Sent Text Messages 2 150 MB of Data 30 mo 250 Sent Text Messaging Send 250 Text Messages to anywhere in the world 2 Pay per use rates for this country These rates apply to call back home or communicate all around the world from your travelling destination Country Region Zone Calls per minute Text Sent per msg Text Received Picture and video message sent or received 3 Data usage per MB This country x Asia 2 50 0 75 Free Data applicable 10 00 All countries in this zone Afghanistan Antarctica Armenia Ascension Azerbaijan Bangladesh Bahrain Bhutan Brunei Burma Cambodia China Coco s Islands Diego Garcia East Timor Georgia Hong Kong India Indonesia Iran Iraq Israel Japan Jordan Kazakhstan Korea North Korea South Kuwait Kyrgyzstan Laos Lebanon Macao Malaysia Maldives Mongolia Oman Nepal Pakistan Palestine Philippines Qatar Russia Saudi Arabia Singapore Sri Lanka Syria Taiwan Tajikistan Thailand Turkmenistan Ukraine United Arab Emirates Uzbekistan Vietnam Yemen Belarus Dial 611 on your Eastlink mobile phone to activate your International Travel access You can call anytime to remove the 100 monthly billing cycle limit placed on data roaming for your account protection To contact Eastlink when travelling Internationally please dial 1 902 407 8888 Available Travel Packs for this country 75 mo Australia Oceania Africa Combo Pack 75 25 minutes 100 Sent Text Messages 2 150 mo Australia Oceania Africa Combo Pack 150 50 minutes 50 Sent Text Messages 2 25 MB of Data 500 mo Australia Oceania Africa Combo Pack 500 150 minutes 200 Sent Text Messages 2 100 MB of Data 65 mo 50 Minutes Talk for up to 50 minutes Includes calls to anywhere in the world 150 mo 150 Minutes Talk for up to 150 minutes Includes calls to anywhere in the world 20 mo 50 Sent Text Messaging Send 50 Text Messages to anywhere in the world 2 60 mo 200 Sent Text Messaging Send 200 Text Messages to anywhere in the world 2 125 mo 25 MB 25 Megabytes of Data 400 mo 100 MB 100 Megabytes of Data Pay per use rates for this country These rates apply to call back home or communicate all around the world from your travelling destination Country Region Zone Calls per minute Text Sent per msg Text Received Picture and video message sent or received 3 Data usage per MB This country x Australia Oceania Africa xx 0 75 Free Data applicable xx All countries in this zone

    Original URL path: http://www.eastlink.ca/wireless/coveragetravel/usandinternationaltravel.aspx (2015-11-16)
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