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  • CCTS, Terms and Conditions - Eastlink
    and services or to make changes to your account For technical support assistance with your Eastlink products and services For assistance or questions about your Eastlink Wireless cell phone bill For assistance with purchasing or upgrading your Eastlink Wireless cell phone or to make changes to your account For technical support assistance with your Eastlink wireless cell phone For technical support assistance with your Eastlink Business TV and Internet Our Live Support Hours Hours holder Note Holiday Hours May Differ Live Chat TV Internet Home Phone Home Security Offline Please call 1 888 345 1111 Wireless Offline Please call 1 888 345 1111 Business TV Internet Support Offline Please call 1 877 813 1727 An error has occurred Please ensure that you have selected a region Order By Phone Call us toll free at 1 888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Commissioner for Complaints for Telecommunications Services CCTS CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services If you have a complaint about your telephone wireless or Internet service you must first try to resolve

    Original URL path: http://www.eastlink.ca/about/termsandconditions/ccts.aspx (2015-11-17)
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  • Eastlink > Wireless > Coverage & Travel > International Travel Rates
    Data applicable 5 00 Greece 5 1 50 0 75 Free Data applicable 5 00 Hungary 5 1 50 0 75 Free Data applicable 5 00 Iceland 5 1 50 0 75 Free Data applicable 5 00 Ireland 5 1 50 0 75 Free Data applicable 5 00 Italy 5 1 50 0 75 Free Data applicable 5 00 Latvia 5 1 50 0 75 Free Data applicable 5 00 Lithuania 5 1 50 0 75 Free Data applicable 5 00 Luxemburg 5 1 50 0 75 Free Data applicable 5 00 Malta 5 1 50 0 75 Free Data applicable 5 00 Netherlands 5 1 50 0 75 Free Data applicable 5 00 Norway 5 1 50 0 75 Free Data applicable 5 00 Poland 5 1 50 0 75 Free Data applicable 5 00 Portugal 5 1 50 0 75 Free Data applicable 5 00 Romania 5 1 50 0 75 Free Data applicable 5 00 San Marino 5 1 50 0 75 Free Data applicable 5 00 Slovakia 5 1 50 0 75 Free Data applicable 5 00 Slovenia 5 1 50 0 75 Free Data applicable 5 00 Spain 5 1 50 0 75 Free Data applicable 5 00 Sweden 5 1 50 0 75 Free Data applicable 5 00 United Kingdom 5 1 50 0 75 Free Data applicable 5 00 Albania 6 1 50 0 75 Free Data applicable 5 00 Andorra 6 1 50 0 75 Free Data applicable 5 00 Bosnia Herzegovina 6 1 50 0 75 Free Data applicable 5 00 Croatia 6 1 50 0 75 Free Data applicable 5 00 Faroe Islands 6 1 50 0 75 Free Data applicable 5 00 Greenland 6 1 50 0 75 Free Data applicable 5 00 Liechtenstein 6 1 50 0 75 Free Data applicable 5 00 Macedonia 6 1 50 0 75 Free Data applicable 5 00 Moldavian Republic 6 1 50 0 75 Free Data applicable 5 00 Monaco 6 1 50 0 75 Free Data applicable 5 00 Montenegro 6 1 50 0 75 Free Data applicable 5 00 Serbia 6 1 50 0 75 Free Data applicable 5 00 Switzerland 6 1 50 0 75 Free Data applicable 5 00 Turkey 6 1 50 0 75 Free Data applicable 5 00 Algeria 7 2 50 0 75 Free Data applicable 10 00 Angola 7 2 50 0 75 Free Data applicable 10 00 Benin 7 2 50 0 75 Free Data applicable 10 00 Botswana 7 2 50 0 75 Free Data applicable 10 00 Burkina Faso 7 2 50 0 75 Free Data applicable 10 00 Burundi 7 2 50 0 75 Free Data applicable 10 00 Cameroon 7 2 50 0 75 Free Data applicable 10 00 Cap Verde Islands 7 2 50 0 75 Free Data applicable 10 00 Central African Republic 7 2 50 0 75 Free Data applicable 10 00 Chad 7 2 50 0 75 Free Data applicable 10 00 Congo 7 2 50 0 75 Free Data applicable 10 00 Congo Democratic Republic of 7 2 50 0 75 Free Data applicable 10 00 Djibouti 7 2 50 0 75 Free Data applicable 10 00 Egypt 7 2 50 0 75 Free Data applicable 10 00 Eritrea 7 2 50 0 75 Free Data applicable 10 00 Ethiopia 7 2 50 0 75 Free Data applicable 10 00 Gabon 7 2 50 0 75 Free Data applicable 10 00 Gambia 7 2 50 0 75 Free Data applicable 10 00 Ghana 7 2 50 0 75 Free Data applicable 10 00 Guinea Republic 7 2 50 0 75 Free Data applicable 10 00 Guinea Bissau 7 2 50 0 75 Free Data applicable 10 00 Ivory Coast 7 2 50 0 75 Free Data applicable 10 00 Kenya 7 2 50 0 75 Free Data applicable 10 00 Lesotho 7 2 50 0 75 Free Data applicable 10 00 Liberia 7 2 50 0 75 Free Data applicable 10 00 Libya 7 2 50 0 75 Free Data applicable 10 00 Madagascar 7 2 50 0 75 Free Data applicable 10 00 Malawi 7 2 50 0 75 Free Data applicable 10 00 Mali 7 2 50 0 75 Free Data applicable 10 00 Mauritania 7 2 50 0 75 Free Data applicable 10 00 Mauritius 7 2 50 0 75 Free Data applicable 10 00 Mayotte and Reunion 7 2 50 0 75 Free Data applicable 10 00 Morocco 7 2 50 0 75 Free Data applicable 10 00 Mozambique 7 2 50 0 75 Free Data applicable 10 00 Namibia 7 2 50 0 75 Free Data applicable 10 00 Niger 7 2 50 0 75 Free Data applicable 10 00 Nigeria 7 2 50 0 75 Free Data applicable 10 00 Rwanda 7 2 50 0 75 Free Data applicable 10 00 Sao Tome and Principe 7 2 50 0 75 Free Data applicable 10 00 Senegal 7 2 50 0 75 Free Data applicable 10 00 Seychelles 7 2 50 0 75 Free Data applicable 10 00 Sierra Leone 7 2 50 0 75 Free Data applicable 10 00 Somalia 7 2 50 0 75 Free Data applicable 10 00 South Africa 7 2 50 0 75 Free Data applicable 10 00 Sudan 7 2 50 0 75 Free Data applicable 10 00 Swaziland 7 2 50 0 75 Free Data applicable 10 00 Tanzania 7 2 50 0 75 Free Data applicable 10 00 Togo 7 2 50 0 75 Free Data applicable 10 00 Tunisia 7 2 50 0 75 Free Data applicable 10 00 Uganda 7 2 50 0 75 Free Data applicable 10 00 Zambia 7 2 50 0 75 Free Data applicable 10 00 Zimbabwe 7 2 50 0 75 Free Data applicable 10 00 Afghanistan 8 2 50 0 75 Free Data applicable 10 00 Antarctica 8 2 50 0 75 Free Data applicable 10 00 Armenia 8 2 50 0

    Original URL path: http://www.eastlink.ca/wireless/coveragetravel/internationaltravelrates.aspx (2015-11-17)
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  • Eastlink > iprelay > tips
    Relay http iprelay Eastlink ca IP to Voice English http servicerelaisip Eastlink ca IP to Voice French 1 855 883 9514 Voice to IP IP to IP calls are not supported How to register for Eastlink IP Relay Click on Register for a new account Fill in required information in appropriate fields Be sure to include a working email address as it will be used to communicate with you about your service and to complete your registration process Read Eastlink IP Relay Terms of Service and any other referenced Eastlink Terms of Service If you agree to the Terms of Service check the I accept the Eastlink IP Relay Terms of Service box Click on Register You will be notified by e mail of your registration status within 24 to 48 hours A successful registration e mail will include your 9 digit IP Relay number and password information How to log onto Eastlink IP Relay Enter your access number 9 digit IP Relay number into the Access Number field Enter your password Click on log on You will be taken the Eastlink IP Relay service page and you can begin making calls How to make an IP to Voice call If you know the 10 digit number you wish to call enter the number in the Number to dial field Enter instructions for the operator Click on the call button You will be connected to the next available Eastlink IP Relay operator How to make an international IP to Voice call Enter the international number in the Number to dial field Check international box Enter instructions for the operator Click on the call button You will be connected to the next available Eastlink IP Relay operator How to update Profile information IMPORTANT updating your profile information is your responsibility Please keep all address information up to date in case of emergency All address information includes that of your Eastlink wireline phone account which must be updated separately and is where emergency service personnel would be dispatched Click on the Profile tab at the top of the IP Relay page The Profile box will open on your screen Make your changes in the appropriate fields Click on Save Changes Your profile has been updated Close the window to return to the Make a call screen How to use the Address Book Click on the Address Book tab at the top of the IP Relay page The Address Book box will open on your screen Select what you would like to do Edit will allow you to change the contact information Delete will allow you to remove the contact from your address book Call will automatically place the number in the Number to dial field Add will allow you to add contacts Close the window to return to the Make a call screen How to change your Preferences Click on the Preferences tab at the top of the IP Relay page The Preference box will open on your screen You can use

    Original URL path: http://www.eastlink.ca/iprelay/tips.aspx (2015-11-17)
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  • Eastlink > internet > Internet Options > Other Internet Options
    888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Internet Evolved Other Internet Options Eastlink s Rural Connect service connects certain rural areas to the Internet including Annapolis Hants Digby Yarmouth Queen Lunenburg Shelburne and Kings Counties Show More 46 95 per month 1 Get It Details Good for basic Internet needs like e mail and general Web browsing Not designed to be used for video streaming such as Netflix Download speeds up to 1 5 Mbps Upload speeds up to 500 Kbps 15 GB monthly Included Usage For more details and to check your usage Up to 5 e mail addresses Access your Eastlink e mail from anywhere Anti SPAM and virus filter on Eastlink e mail included 24 7 customer support Further details found here Internet Options Go back to previous Internet Options Order by Phone Call us toll free at 1 888 345 1111 Order Online Chat Live with a Sales Representative Order In Store Locate your nearest Eastlink Store Sign Up To receive our E Newsletter Learn More Customer Service done right only from Eastlink Earn AIR MILES reward miles Need help with your non Eastlink

    Original URL path: http://www.eastlink.ca/internet/internetoptions/otherinternetoptions.aspx (2015-11-17)
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  • WiFi Modems and High Speed Internet FAQ - Eastlink
    assistance with your Eastlink Business TV and Internet Our Live Support Hours Hours holder Note Holiday Hours May Differ Live Chat TV Internet Home Phone Home Security Offline Please call 1 888 345 1111 Wireless Offline Please call 1 888 345 1111 Business TV Internet Support Offline Please call 1 877 813 1727 An error has occurred Please ensure that you have selected a region Order By Phone Call us toll free at 1 888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Internet Evolved FAQ WiFi Modems with Eastlink High Speed Internet Q How can I change the name of my wireless network or passkey A For a complete explanation on how to change your wireless name or passkey please click here or visit our YouTube channel myEastlink at http www youtube com user myEastlink Q I have a new Eastlink wireless modem what is the passkey so I can connect a wireless device A The default passkey of your Eastlink wireless modem is on the bottom of your modem labeled passkey For more information on changing the settings of your modem visit our YouTube channel myEastlink at http www youtube com user myEastlink Q Why is the internet on my computer or laptop slow A There are a variety of factors that can have an effect on the performance of your internet which may not be related to your Eastlink WiFi Internet Service These could include viruses older equipment environmental factors or the structural layout of your home Please contact us and we can work with you to optimize your Internet Experience Q My internet isn t working what should I do A Try disconnecting the power adapter from the modem and wait 30 seconds and re connect

    Original URL path: http://www.eastlink.ca/internet/wifi/wifimodemfaq.aspx (2015-11-17)
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  • Eastlink > Wireless > Why Eastlink > Switch
    or to make changes to your account For technical support assistance with your Eastlink products and services For assistance or questions about your Eastlink Wireless cell phone bill For assistance with purchasing or upgrading your Eastlink Wireless cell phone or to make changes to your account For technical support assistance with your Eastlink wireless cell phone For technical support assistance with your Eastlink Business TV and Internet Our Live Support Hours Hours holder Note Holiday Hours May Differ Live Chat TV Internet Home Phone Home Security Offline Please call 1 888 345 1111 Wireless Offline Please call 1 888 345 1111 Business TV Internet Support Offline Please call 1 877 813 1727 An error has occurred Please ensure that you have selected a region Switch To Eastlink Eastlink offers you more With hundreds dollars in savings more flexibility and more value switching has never been easier SAVE UP TO 799 Stuck in a Contract As of June 2015 industry rules have changed and you may be able to terminate your contract and switch with no penalties If not we will buy it out Contract Buy Out We ll buy out your contract Switch to Eastlink Wireless today and receive up to 200 per cell phone 200 Trade Up Program Trade in your device from any carrier and get up to 250 toward the upfront purchase of a new phone or accessories 250 Our Plans Help You Save With easyTab plus you can choose any phone and match it with any plan It s that simple 349 Make The Switch Today Fill out the form below to have an Eastlink Sales Representative contact you as soon as possible Required Select Province New Brunswick Nova Scotia Prince Edward Island Required Select Community I am currently in contract with another provider When does

    Original URL path: http://www.eastlink.ca/wireless/whyeastlink/switch.aspx (2015-11-17)
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  • Eastlink > Wireless > Why Eastlink > Our Plans Are Better
    or upgrading your Eastlink products and services or to make changes to your account For technical support assistance with your Eastlink products and services For assistance or questions about your Eastlink Wireless cell phone bill For assistance with purchasing or upgrading your Eastlink Wireless cell phone or to make changes to your account For technical support assistance with your Eastlink wireless cell phone For technical support assistance with your Eastlink Business TV and Internet Our Live Support Hours Hours holder Note Holiday Hours May Differ Live Chat TV Internet Home Phone Home Security Offline Please call 1 888 345 1111 Wireless Offline Please call 1 888 345 1111 Business TV Internet Support Offline Please call 1 877 813 1727 An error has occurred Please ensure that you have selected a region Save over 340 with Eastlink Compare The Savings Eastlink The Big Guys Samsung Galaxy Note 5 299 upfront Samsung Galaxy Note 5 360 upfront 15 for 500 MB Data 20 for 500 MB Data 35 Unlimited Nationwide Talk and Text 60 Unlimited Nationwide Talk and Text 18 easyTab plus Device Contribution Over 24 mths No Device Contribution 68 mth Over 24 Months 80 mth Over 24 Months With Eastlink

    Original URL path: http://www.eastlink.ca/wireless/whyeastlink/ourplansarebetter.aspx (2015-11-17)
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  • Customer Support, Long Distance, Telephone FAQ - EastLink
    1 888 345 1111 Order Online Chat Live with an EastLink Representative Order In Store Locate your nearest EastLink Store Eastlink Long Distance Telephone FAQ Why Choose Eastlink s Long Distance Plans Customized plans to meet your needs Choose from exclusive Eastlink plans which give you the freedom to talk any time of the day for one low monthly rate One statement for all services Will I have to dial any extra numbers to use your long distance services No Simply dial all your long distance calls as you do now Can I cancel my long distance services at any time Yes If at any time you are not completely happy with your long distance services simply call us Are there any activation or deactivation charges Absolutely not It will cost you nothing to enroll and you can cancel at any time without incurring any deactivation fees How long does it take to become active Activations are complete by the end of the next business day Please feel free to call one of our customer care representatives with any questions or concerns regarding activations Do all long distance calls qualify Are there any restrictions or limits All direct dial long distance calls qualify for the rates outlined in the long distance plan you choose Any operator assisted or collect long distance calls do not qualify for the Eastlink Long Distance Plan and will be billed to you by Eastlink on your monthly local service phone bill Calls made with a calling card are also rated separately from your long distance plan Do evening or daytime calls make a difference to the cost of my long distance It depends on the plan you choose See our Long Distance section for more information on the different plans we have to offer Will

    Original URL path: http://www.eastlink.ca/telephone/longdistance/eastlinklongdistancetelephonefaq.aspx (2015-11-17)
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