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  • Seven challenges that the right restaurant software can solve
    where they are needed Employees can log in from anywhere to view their schedule which can greatly improve attendance records 2 Talent management and recruiting Canada s restaurant industry is the country s fourth largest employer providing jobs for more than 1 1 million people When it comes to attracting the right team members software can make recruitment more automated and streamlined Keyword alerts can help you to automate the screening process and digital paperwork can bring new staff members onboard with ease Finding the right people to handle certain tasks in your business can be a long and difficult process involving reviewing resumes building an interviewing schedule and calling references Though recruiting still takes work software can help you to cut down on the time you spend in finding the right people 3 Portability With the emergence and growth of mobile technology managers and team members alike no longer have to retreat to an office computer to view their schedule watch training videos update the books and do other important tasks With the right software and apps it s easy to collate and consolidate relevant information in a single place Employee performance history weekly schedules and team communications can be accessed anytime and easily viewed on a smartphone or tablet This can cut down on potential scheduling conflicts miscommunication and a host of other potential challenges By leveraging the same mobile technology that your employees already have in their pockets you are also reducing your hardware costs 4 Analytics and Reporting Every business needs a way to track how they are doing Without measurable results there is no way to gain an understanding of how to improve With the right data you can better coordinate your workforce Predictive analytics can help you spot future trends in your business by looking at your historical sales and scheduling records You can view the correlation between certain promotions events or new products with performance 5 Training From processing new employees to running seminars and communicating with administrators human resources can be intensive work Training software allows employees to complete training on their schedule They don t have to endure long sessions in conference rooms learn when they are groggy or tired and they don t have to carry around handouts and paperwork everywhere they go Additionally with the help of software HR professionals can attend to their other daily duties without having to constantly worry about how new employees are doing 6 Efficiency and productivity It s hard to underestimate the productivity benefits that can come from software tools Setting up shift reminder texts or low inventory alerts can you save you a lot of time As processes become more streamlined and your business starts to become more efficient your restaurant will also be more profitable Less energy and time will be wasted on tasks that don t matter and you may not require as many people to run your business smoothly 7 Communication Arguably one of the biggest challenges in any

    Original URL path: http://restaurantcentral.ca/challengesrestaurantsoftware.aspx (2016-02-14)
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  • Your staff can make all the difference when it comes to a successful promotional campaign
    I have been fortunate to have helped create some very successful marketing campaigns with operators who know that getting more customers is not the end of their marketing initiative That s merely the halfway mark The other half and equally as important as the first is your customer s interaction with your employees and overall service Perhaps you ve heard or experienced the horror stories a big promotional campaign executed without the staff to fill the onslaught of customers or orders or equally damaging customer responds to a specific promotion and the employee is unaware of the full details Many operators diligently prep their servers on tonight s menu the intricacies of a gourmet specialty or what wines pair well with certain dishes but sometimes don t fully inform servers about the two can dine offer they advertised in the paper Seeing a promotion missing from their bill can leave a very unfavourable taste in a customer s mouth Lasting impressions Remember that every person who works for you is a member of your marketing department Each and every one of them has as big an opportunity to impact your customers decision making processes as the rest of your marketing efforts do When I first entered the hospitality world in my high school years I took pride in the fact that I would always get the most tips and was consistently recognized for promotion It was simply because I knew that the better I treated my customers and the smoother their experience it directly translated to a bigger guest check and more tips But greater than this these happy customers were more likely to come back the experience they had didn t just leave them with a good impression of me personally but a positive impression of the establishment In

    Original URL path: http://restaurantcentral.ca/successfulpromotionalcampaign.aspx (2016-02-14)
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  • Six ways to welcome restaurant guests with disabilities
    and enjoy their experience at your operation with dignity Be patient smile and keep a relaxed composure as not to make your guest feel uncomfortable Show that you are confident open and willing to find a way to make your guests as welcome as possible 2 Ask first before helping Even though you may mean well by trying to jump in and help right away it is better to ask customers with disabilities if they need help and how you can help them Never assume that a guest with a disability cannot do something by him or herself or pre judge his her abilities 3 Ways to communicate Many guests with disabilities may take longer to understand or respond to your questions Speak directly to your guest and always make eye contact Make sure that you are patient and if you are having difficulty communicating don t pretend that you understand what they are saying Just ask again Be sure to speak normally in short sentences and talk directly to your guest Don t yell or shout Have a pen and paper handy in case writing is a better way to communicate Try to ask questions that can be easily answered with a yes or a no and try not to interrupt or finish your customer s sentences Be patient and wait for them to finish 4 Don t touch assistive devices or service animals Unless it is an emergency do not touch any assistive devices like wheelchairs walkers oxygen tanks canes crutches etc or any service animals unless you have been instructed to do so More often than not people with physical disabilities have their own ways of doing things so it is better to first ask what they would like to do with their assistive devices or service

    Original URL path: http://restaurantcentral.ca/restaurantguestswithdisabilities.aspx (2016-02-14)
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  • Leading indicators: Measuring the right figures to ensure your restaurant's success in 2014
    process bringing the strategy of measuring leading indicators to our industry Barmetrix has begun tracking the following indicators in several clients businesses allowing our clients to act more quickly on market trends We encourage clients to share the results and numbers with managers and staff increasing engagement and in turn driving these businesses to a more profitable position Measuring voluntary staff turnover Are you currently measuring voluntary staff turnover in your business We ve seen many operations with 50 70 and even 100 per cent staff turnover on an annual basis Tracking this number monthly will be a key indicator of your staff satisfaction If you have 50 per cent staff turnover that means that half of your guests are dealing with a disengaged staff member I can promise you that this level of turnover directly impacts your guest experience and the level of return customers First things first Get this number on the agenda as part of your weekly or monthly managers meeting Sharing this data with your leadership team gives them a chance to act on this leading indicator Measuring staff engagement Now that we know the staff turnover rate the next step is to measure the engagement of your staff There are many ways to measure staff engagement but we recommend the Gallup Organization s Q12 Survey This is a 12 question yes or no survey that takes two minutes to complete and it has been used to track some of the world s largest employment engagement studies This survey will clearly show what areas you need to work on to improve staff engagement Remember you cannot do all things at once Pick a single area to focus on each quarter let your staff know where you are looking to improve and assure them the other opportunities

    Original URL path: http://restaurantcentral.ca/ensureyourrestaurantssuccess.aspx (2016-02-14)
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  • More stories: Training
    guest has a different reason for being there different expectations in service and a different and unique personality As a result your bartender has to be a chameleon and adapt to the specific Seven things customers never want to hear Your customers are the ones who are paying your bills your salary and keeping your business alive Without customers your restaurant operation would not exist So your number one priority A three step approach to engaging your restaurant staff to deliver great guest experiences Our people are our greatest asset is a common refrain throughout the business world particularly in reference to front line staff But it s particularly appropriate in the restaurant industry where an Lead by example In the restaurant and foodservice industry we always stress the importance of delivering great customer service In order to ensure that your staff is capable of delivering a high standard of service you must Train your staff to detect counterfeit money Identifying counterfeit bills can be a challenge CRFA is reminding members about tools to help train staff to identify counterfeit money Six quick fixes from mystery shopper programs The mystery shopping exercise provides comprehensive objective feedback on all aspects of the customer experience such as friendliness of staff product knowledge product presentation and Generation why Three helpful approaches to getting young staff on board with new ideas Fresh ideas and approaches are capturing the interest of consumers and there are terrific opportunities for you as operators to put those ideas into practice at your businesses For many operators though Transgender discrimination five practices to maintain an environment where all employees feel respected In Canada progress has been made toward eliminating transgender discrimination harassment and bullying but bias still exists More provinces including Ontario Manitoba the Northwest Territories and Train thoroughly

    Original URL path: http://restaurantcentral.ca/Staffing/ArchivesTraining.aspx (2016-02-14)
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  • How to use marketing to attract top-performing staff
    win the fight for top talent you need a winning strategy Below are some proven processes we have implemented with our clients to help them attract only the best people Post a unique job ad Have you ever gone online and printed the job ads of your top five competitors and compared your job postings to theirs For most this is a shocking exercise as so many job ads are almost identical word for word If your job ad and approach is the same how are you going to stand out and get noticed by top performing staff The keys to writing a unique job ad are to be honest and real about your company culture list what is in it for the employees working for your business and highlight your brand promise This promise should be something that your staff can connect to It takes a bit more effort upfront but a great job ad will actually make hiring easier by attracting only the right candidates and discouraging those that would be a bad fit Reconsider recruiters I believe in recruiters and think they provide the industry a great but expensive service If recruiters are working for your business keep using them but I will also challenge you to try something different Rather than pay 20 000 to 50 000 to a recruiter after a key employee has been placed why not take that money and invest it in an event that would attract not one but multiple great candidates to your business Many of our clients have opted for this and put on great events workshops or experiences that have attracted A players to their business I can tell you that 20 000 can go a long way to support these efforts and the return on investment is

    Original URL path: http://restaurantcentral.ca/Usemarketingtoattracttopperformingstaff.aspx (2016-02-14)
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  • Women of influence in the restaurant and foodservice industry
    by consulting companies such as Mercer McKinsey Catalyst and others confirms that companies with women in senior leadership roles positively impact business results A study published in the American Sociological Review found that gender diversity accounted for a difference of 599 1 million US in average sales revenue organizations with the lowest rates of gender diversity had average sales revenues of 45 2 million compared with averages of 644 3 million for businesses with the most gender diversity The number of women in the labour force in Canada is consistently trending upward from 45 6 per cent in 1998 to 47 3 per cent in 2013 according to Statistics Canada s Labour Force survey numbers released this year However women in senior management in Canada represent only 29 3 per cent indicating only one third of those in the workforce are promoted to senior leadership positions The picture worsens for Canada s 500 largest companies as ranked by the Financial Post Only 18 1 per cent of women achieve corporate officer positions In addition only 14 5 per cent of corporate Canada board seats are represented by women Taking charge of careers Women should focus on what they can do to take responsibility for their own career progression by designing and aggressively pursuing their career development plan It starts with aspiring to reach their full potential and taking to heart the now famous advice from Facebook s Chief Operating Officer Sheryl Sandberg to lean in and take a seat at the table Based on a recent WFF study women in the top spots establish career goals early on and follow personal developments plans said Hill The women also told us that they focused on developing leadership competencies such as strategic thinking delivering results developing business and financial acumen and building strategic connections to move their career forward This research also uncovered some common derailers and barriers to advancement such as lacking of confidence and self awareness and most importantly lacking business and financial acumen competence WFF in partnership with HR consultants Batrus Hollweg International researched and designed a competency model uniquely tailored to women in foodservice and is applicable at all career levels This model along with our web based Leadership Competency Assessment LCA provides insight into individual strengths and opportunities to prioritize competency development Many women who aspire to leadership positions utilize a competency model like WFF s for their own professional development said Hill They continually assess their skills pursue development opportunities to shore up gaps and leverage strengths and most importantly make it known to leaders in the company that they want to progress in their career Building strategic connections is also critical for career advancement However strategic personal networks don t just happen they are carefully and intentionally constructed Women generally have the career development and job search savvy they need however many tend to lag behind their male counter parts when it comes to working their networks Moreover when it comes to networking women and

    Original URL path: http://restaurantcentral.ca/Womenofinfluence.aspx (2016-02-14)
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  • Archives: Recruitment & Retention
    community With fewer young workers entering the foodservice labour market than ever before Canadian restaurateurs find themselves with an increasingly challenging dilemma Where will they find Recipe for success Ingredients for an engaged foodservice workforce An important strategy in planning for and managing growth in the foodservice industry is having a broad knowledge of the key factors that will impact how well an individual operator will fare Knowing the Newfoundland s new wage subsidy program Newfoundland s new enhanced wage subsidy program can help CRFA members find employees JobsNL combines a number of wage subsidy programs under one umbrella These programs Transgender discrimination five practices to maintain an environment where all employees feel respected In Canada progress has been made toward eliminating transgender discrimination harassment and bullying but bias still exists More provinces including Ontario Manitoba the Northwest Territories and Employee happiness Why it matters With a shaky economy high unemployment escalating costs and global unrest the issue of employee happiness may seem trivial but it s vital for business performance Especially in our guest service Employers become more efficient with electronic Records of Employment ROEs Are you still filling out paper Records of Employment ROEs Forget the paper ROE Web is a secure and easy to use Web based application that lets payroll administrators create submit and amend ROEs Tips to tackle workplace bullying We all know a strong employee culture is critical for creating productive and profitable workplaces Profitable workplaces are respectful workplaces and they tackle bullying and other workplace issues Some rewards are priceless In a frenzied world filled with price discounts limited time offer deals loyalty programs and reward points the need to trump a competitor in an attempt to build traffic and customer loyalty seem like an infinite The five colossal mistakes hiring managers make

    Original URL path: http://restaurantcentral.ca/Staffing/ArchivesRecruitmentRetention.aspx (2016-02-14)
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