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  • April 2012 | The Exchange
    PIN entry to verify that the customer is indeed the valid cardholder making chip cards inherently more secure than the magnetic stripe reducing risk of fraud when the card is lost or stolen Europe s fraud landscape has shifted dramatically since the introduction of chip and PIN technology FICO a global analytics company has reported that counterfeit and card present fraud has been driven down radically in countries such as the UK Criminals have targeted their operations across borders to countries with weaker detection and prevention capabilities and shifted their attention to card not present schemes such as online fraud At FICANEX Services we recognize the importance of such reductions to risk and fraud both for your Financial Institution and for your Cardholders Consequently THE EXCHANGE network fully supports chip card technology but it doesn t stop there Our Members also uniquely benefit from an expanded inter institutional ATM network that offers ATM PIN change functionality at close to 2 400 ATMs coast to coast ensuring peace of mind for your cardholders that their PIN remains solely with them We are happy that THE EXCHANGE network developed inter institution ATM PIN change functionality as we are now better equipped to service our cardholders in a manner that is more secure regardless of their location This functionality increases member convenience and confidence and has reduced debit card fraud at our credit union said Edward Sweet Senior Vice President at DUCA Financial Services Credit Union Currently the United States is lagging in their adoption of EMV technology which means that your cross border cardholder transactions will default to the magnetic stripe on your debit cards With this in mind we have partnered with Fair Isaac FICO to provide monitoring of large scale fraud in the U S on both THE EXCHANGE and ACCEL networks Finding The Closest ATM Has Never Been Easier As we have said in the past it doesn t matter how many ATMs a Financial Institution or network has if the member customer doesn t know where they are when they need them most This is exactly why FICANEX Services developed the ATM Locator App compatible with the iPhone BlackBerry and the Android smart phones Downloading of THE EXCHANGE ATM Locator App is free and has been downloaded to date an amazing 13 107 times FICANEX Services also allows our Participant Financial Institutions to reinforce their unique brand to their members customers with a customized Smartphone ATM Locator App By customizing THE EXCHANGE Network s generic ATM Locator App your member customer simply searches for your financial institution s name and instantly downloads the application free of charge Your customized application will reinforce your brand each time your member uses their smartphone and will remind them that they have access surcharge free to close to 2 400 ATMs coast to coast Atlantic Central is excited that we have partnered with FICANEX Services to brand THE THE EXCHANGE network s smart phone ATM Locator App This app will further support

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1040&LangID=fr (2015-04-05)
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  • Member Newsletter - December 2012 | The Exchange
    opened an account at a bank thinking that it was the only way they could conveniently move funds They went on to say that they had been charged a lot of money and been given the run around when they wanted to transfer their line of credit from Vancity Needless to say I gave them my card and invited them to join our credit union where we would be happy to transfer their line of credit simply and easily They then said they needed a mortgage as well I was able to refer them to our Loan Manager who was also at the event and we are confident they will come in and move their business to PCCU This was all as a direct result of them recognizing THE EXCHANGE logo and realizing we were connected to the other credit unions I was so pleased that we could easily download the marketing materials we needed from the website THE EXCHANGE Network connection will continue to be a big part of our marketing strategy Thanks to Beth Bruesch for sharing this story which reinforces the importance of a brand and particularly THE EXCHANGE Network s brand in serving cardholders coast to coast If you would like to share a success story to be spotlighted in an upcoming newsletter please email Michael Barr at mbarr theexchangenetwork ca ATM PARTNER PROGRAM Thinking of deploying an off premise cash ATM but don t want to own operate or manage the ATM Not a problem With our ATM Partner Program an Exchange Participant can increase their ATM fleet and get their brand out in the market place under a lease option with our Central Switch Provider Threshold Financial Technologies Inc For detailed information on this program please contact Michael Barr at mbarr theexchangenetwork ca Also stay tuned for an ATM Partner Program Webinar we will be hosting early in the New Year MARKETING UPDATE It is just over a year since the roll out of our Social Media and Marketing Campaign and we are delighted at the tremendous momentum we have gained in making THE EXCHANGE Network top of mind to many cardholders when carrying out their daily financial activities With Facebook LIKES of 6 400 and growing daily Canadians continue to demonstrate their support of the only inter institutional fullfunction surcharge free ATM network in Canada In continuing our efforts in assisting you market THE EXCHANGE network FICANEX Services is delighted to introduce a complete new suite of posters statement stuffers and digital marketing materials again utilizing the OMG LOL and LMAO acronyms everyone has come to love We have refreshed our radio jingles which are currently airing on select radio stations across Canada In fact many of our participants are also using these jingles on their phone systems and local radio stations further promoting the network to their cardholders On November 15th we held a one hour Webinar unveiling our refreshed suite of marketing materials that all Members can use free of charge

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1045&LangID=fr (2015-04-05)
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  • July Newsletter | The Exchange
    de THE EXCHANGE Un mot sur THE EXCHANGE Institutions Financières Participantes FAQ Fini les supplements Fini les supplements Nouvelles Nouvelles Newsletter Articles d intérêt Info Info Un mot sur les Services FICANEX Conseil d Administration Déclaration de mission Politique sur les dons Code de conduite Protection personnelle Procédure pour les réclamations Contactez Nous Home Nouvelles July Newsletter July Newsletter Disponible sur la page anglaise Merci Newsletter Articles d intérêt Trouvez

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1050&LangID=fr (2015-04-05)
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  • Bulletin | The Exchange
    mind our marketing firm created the new tag line We re On Your Way which aligns nicely to the size of our network and the fact that a surcharge free ATM is on your way no matter where you are going We wish to thank the members of the focus group for providing their valuable input into what we believe will be one of most successful marketing campaigns to date The new 2014 National Marketing Campaign was unveiled in two national webinars held January 22nd and February 12th during which we showcased new visuals and radio ads that illustrate the new tag line We re On Your Way An array of visuals has been produced so that the campaign will stay fresh well into next year We even produced visuals specific to our ATM Locator App for smartphones and GPS devices as we know these are critical to cardholders finding a surcharge free ATM The new marketing suite includes posters in print ready or digital format e Statement and website advertising take one stands and flyers as well as flyers for on boarding purposes We even purchased sticky wipe cleaners for smart phones and tablets as giveaways to cardholders for those FIs that participate in the campaign If you haven t ordered take one stands and flyers and free cardholder giveaways as yet please make sure to do so as quantities are limited You can order by contacting Nicole Cappon at ncappon TheExchangeNetwork ca You can also find all the new marketing material in the FI area of our website under the document category We re On Your Way Campaign IT S TIME TO SHARE THE WEALTH THE EXCHANGE NETWORK S FACEBOOK CONTEST THE EXCHANGE Network is once again hosting our Annual Share the Wealth Facebook contest as a way of further educating Canadians to our unique network The contest is running from March 17th to April 21st Entering is as easy as one two three LIKE our contest fill out the form and SHARE the Wealth it s that simple SHARE with your family and friends and as the total SHARES increase so do the items in the prize pool The more people who enter SHARE the contest the more the prize pool will grow Happy SHARING everyone THE EXCHANGE NETWORK S ANNUAL EMPLOYEE CONTEST IS JUST AROUND THE CORNER Your favorite contest is almost here Each year THE EXCHANGE Network hosts an annual employee only contest where employees of our Financial Institution Participants answer a weekly question for a chance to win weekly cash prizes over a 3 week period The contest is designed to help everyone become more knowledgeable about the value and benefits of THE EXCHANGE and Accel networks After all the more you know about us the better off your cardholders will be The contest will be held in June so watch your in box for an announcement to be released soon As in previous years the contest answers will all be easily found in

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1052&LangID=fr (2015-04-05)
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  • Bulletin (2) | The Exchange
    1983 We are extremely proud of this milestone and are showcasing our 30 year logo everywhere In recognition of our 30th anniversary we have made some of our own changes You may have noticed our new URL www TheExchangeNetwork ca Our e mail addresses have changed to match Linda Matheson lmatheson TheExchangeNetwork ca Michael Barr mbarr TheExchangeNetwork ca Celia Hall chall TheExchangeNetwork ca Don t worry if you slip up and use the old ones we will be redirecting e mail and URL traffic for quite some time to come We may have changed on the outside but on the inside where it counts we re still the same dependable surcharge free network with the can do attitude you ve come to rely upon for 30 years ANNUAL EMPLOYEE CONTEST How often do you get the opportunity to win cash prizes just for doing your job We re making it that easy for employees of the financial institutions who make up THE EXCHANGE network It s almost time once again for our ever popular Employee Contest This annual contest is designed to help everyone become more knowledgeable about THE EXCHANGE and ACCEL networks and our website www TheExchangeNetwork ca After all the more you know about us the better equipped you will be to provide practical assistance to your cardholders A win win situation for everyone Details of the contest are still under wraps but watch your in box for an announcement to be released soon As in previous years the contest answers will all be easily found in the public areas of our website and the entry process will be fast and simple SHOPPING IN THE U S Judging by the volumes of cross border transactions both Point of Sale and at the ATM your cardholders are shopping in the U S in record numbers Year after year these transaction totals increase and with the 2013 vacation season fast approaching we are expecting another year of record growth We realize that time is valuable to your cardholders and whether they are on a vacation or a quick shopping trip the last thing they want to do is leave the mall to find more cash Problem solved By using our point of sale network ACCEL to make a purchase with their debit card they can get cash back right at the terminal With millions of merchant terminals on the ACCEL network your cardholders will thank you for allowing them to shop til they drop CANADIANS LIKE US THEY REALLY REALLY LIKE US With over 9 000 Facebook LIKES Canadians from coast to coast have shown their love and support of the only inter institution full function surcharge free ATM network in Canada The number of Facebook fans is remarkable considering THE EXCHANGE Network entered into the social media space just over a year ago As we anticipate hitting the 10 000 Like mark very shortly we are encouraged to continue in our dialogue and get the message out THE EXCHANGE

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1053&LangID=fr (2015-04-05)
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  • Member Newsletter - December 2013 | The Exchange
    3 200 members received a postcard explaining this The Credit Union was thrilled with an incredible response rate of 14 5 meaning 475 members are now using surcharge free Exchange ATMs they never knew existed Way to go Ontario Civil Service Credit Union on a great campaign you developed in response to your Member Survey MEMBER RENEWALS The key to THE EXCHANGE Network s success is the support and commitment of our Participants from coast to coast providing cardholders with thousands of surcharge free ATMs no matter where life takes them throughout our amazing country We would like to thank all Atlantic Canada Credit Unions for their renewed membership in our network and our combined commitment in providing superior service to all cardholders THE EXCHANGE NETWORK HAS GONE PUBLIC ONCE AGAIN Public transit that is Toronto s GO Train and Vancouver s SkyTrain cars have once again been decked out with Exchange posters reinforcing the value of our unique network to commuters There is a QR Quick Response code on the poster so that they can easily download THE EXCHANGE Network ATM Locator App a must have to find the closest surcharge free ATM no matter where you are Exchange Network posters will be on display until the end of the year Also if you happen to be in Toronto s Union Station check out our new advertisement on the station s big screen or see our advertisement in ON the GO Magazine a free publication for all commuters 2014 NATIONAL MARKETING CAMPAIGN In January FICANEX Services will be rolling out a new national marketing campaign In late summer of this year we held a focus group consisting of Meridian Credit Union Alterna Credit Union DUCA Credit Union Ontario Civil Service Credit Union Ukrainian Credit Union and our marketing firm Palmer Marketing to review ideas and create a new campaign for 2014 The group like all Exchange Participants clearly understood the importance of ATM access to cardholders With thousands of ATMs to choose from whether travelling to work class or to the market We re On Your Way Newly created radio ads with this new messaging are already airing on many radio stations across the country and in January we will be unveiling our new campaign featuring posters eStatement and website visuals Take Ones and cardholder giveaways Watch for a Save The Date email in December for the January national unveiling webinar ON AIR FROM NEWFOUNDLAND TO BRITISH COLUMBIA THE EXCHANGE Network is once again on radio stations across the country We developed three brand new spots that give listeners a sneak peek at our newly developed national campaign that will be rolling out in January 2014 Tune in to one of the stations below to listen to our new ads or you can find them in the FI area of our website Northern BC CFNR FM classic rock broadcasting to 50 communities in Northern BC Prince George BC CKKN FM 101 3 FM The River 99 3 The Drive

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1055&LangID=fr (2015-04-05)
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  • Member Newsletter - July 2014 | The Exchange
    advertising eStatement advertising visuals Website advertising visuals Take One Stands and Flyers Flyers can also be used for onboarding purposes By participating in the campaign you reinforce to your cardholders that no matter where life takes them a surcharge free ATM is always ON THEIR WAY The campaign material is located in the FI area of our website under the document category We re On Your Way Campaign Don t forget to order or replenish the FREE take one stands and flyers by contacting Nicole Cappon at ncappon TheExchangeNetwork ca VISIT WITH US CONFERENCES TRADESHOWS In May of this year Michael Barr from the FICANEX Services team attended CGI s Synergy Summit Client Conference where he was able to meet with Exchange Network Participants from Atlantic Canada Ontario and British Columbia This year s Ontario Credit Union Managers Association CUMA Conference is being held in Blue Mountain Ontario from September 21st 23rd FICANEX Services Board and Management will be attending the Monday night banquet and look forward to meeting with all Exchange Participants in attendance FICANEX Services attendees include Chris Goodman Chair G F Financial Group Fred Cook BlueShore Financial Darrell Jaggers First West Credit Union Steve Richards Teachers Plus Credit Union Rick Kelln HSBC Bank of Canada Mohamed Ladak Vancity Rob Paterson Alterna Savings Credit Union Bank Linda Matheson Network General Manager Michael Barr Strategic Relationship Executive MEMBER SPOTLIGHT THE EXCHANGE NETWORK S TOP 3 ATM ACQUIRING FINANCIAL INSTITUTIONS In this issue of our Member Newsletter we put the spotlight on the top 3 ATM acquiring Financial Institutions Thanks in part to National Bank HSBC and Vancity all Canadian Exchange cardholders have access to the largest inter institution full function surcharge free ATM network in Canada that is larger than ScotiaBank and Bank of Montreal The combined ATMs of all Exchange network Participants give cardholders convenient access to more than 2 500 surcharge free ATMs saving Canadian cardholders millions of dollars each year in needless surcharges Quick Facts National Bank HSBC and Vancity have A combined total of 1 228 surcharge free ATMs on our network representing 48 of our surcharge free ATMs Processed over 3 6 million transactions by other Exchange cardholders representing 34 of total transactions in 2013 National Bank processes more deposits for other FIs than any other FI on the network We would like to thank National Bank HSBC and Vancity and all Exchange ATM Acquiring Financial Institution Participants This is truly coast to coast collaboration at its best Annual Member Survey It is very important to FICANEX Services to get anonymous feedback from our Financial Institutions so that we know what we are doing right and where we can improve 2014 marked the 5th consecutive year for our Member survey and we are once again delighted with the results Here are a few of the highlights of the 2014 survey 96 of respondents are satisfied with the service they receive from THE EXCHANGE Network 94 of respondents are satisfied with the management of THE

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1060&LangID=fr (2015-04-05)
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