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  • Do you have a GPS? | The Exchange
    Board of Directors Mission Statement Corporate Donation Policy Code of Conduct for Debit and Credit Cards Safeguard Your PIN Complaint Handling Process Contact Us Home Find An ATM Do you have a GPS Do you have a GPS Download THE EXCHANGE ATM Locations Points of Interest POI files for your Garmin TomTom or other GPS devices Garmin Garmin POI File Download Garmin Instructions TomTom TomTom POI File Download TomTom Instructions

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1049&LangID=en (2015-04-05)
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  • Do You Have an iPad? | The Exchange
    Statement Corporate Donation Policy Code of Conduct for Debit and Credit Cards Safeguard Your PIN Complaint Handling Process Contact Us Home Find An ATM Do You Have an iPad Do You Have an iPad THE EXCHANGE ATM Locator app is now available for download on your iPad The app is free Just search for EXCHANGE ATM Locator in the list of available apps in the app store or click the

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1051&LangID=en (2015-04-05)
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  • Page Not Found | The Exchange
    Legal Privacy Corporate Info About FICANEX Services Board of Directors Mission Statement Corporate Donation Policy Code of Conduct for Debit and Credit Cards Safeguard Your PIN Complaint Handling Process Contact Us Find An ATM Map plotter GARMIN GPS TOMTOM GPS OTHER GPS SYSTEMS Do You Have a Smartphone Do you have a GPS Do You Have an iPad Site Map Page Not Found What is THE EXCHANGE About THE EXCHANGE

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1056&LangID=en (2015-04-05)
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  • Member Newsletter - Past Issues | The Exchange
    Info About FICANEX Services Board of Directors Mission Statement Corporate Donation Policy Code of Conduct for Debit and Credit Cards Safeguard Your PIN Complaint Handling Process Contact Us Home News Member Newsletter Past Issues Member Newsletter Past Issues 2014 July 2014 Newsletter April 2014 Newsletter 2013 December 2013 Newsletter August 2013 Newsletter April 2013 Newsletter 2012 December 2012 Newsletter July 2012 Newsletter April 2012 Newsletter 2011 December 2011 Newsletter August

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1021&LangID=en (2015-04-05)
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  • Member Newsletter - August 2013 | The Exchange
    marks our network s 6 month milestone with impressive results year to date Canadian Exchange cardholders performed over 5 1 million transactions in Canada during the first 6 months of the year This represented a 4 increase over the same time period last year and is on target to surpass the 10 million transaction mark for the year So what does this mean to cardholders and our Financial Institutions In the first 6 months you saved Canadian cardholders in excess of 8 million in needless surcharge fees and that goes a long way in cardholder on boarding and retention activities You saved over 1 5 million in combined issuer interchange expenses by paying Exchange interchange fees rather than Interac interchange fees And that directly affects your bottom line and is something to celebrate South of the border was no surprise with ACCEL POS transactions of just over 1 million during the first 6 months representing an astounding 26 increase over the same period last year Canadians love the ACCEL Network just as much as they love to shop and we know you love it too with revenue of approximately 30 on each transaction performed Revenue for providing a service we think is a good thing AND THE RESULTS ARE June 2013 marked another successful year with THE EXCHANGE Network s Annual Employee Contest We once again received a record breaking number of entries with almost 4 200 employees entering the contest over the three week period Our annual contest is aimed to increase knowledge and excitement of our unique network and is great for new employees of your organization or as a refresher for seasoned ones We hope that the questions were relevant to you as you strive to provide superior service to your cardholders Thanks to everyone who entered and made this contest once again a great success Congratulations goes out to the lucky winners as follows Week 1 200 cash prize Dayna Erin Ford First Ontario Credit Union Ancaster ON Doug McGillivray Grand Forks Credit Union Grand Forks BC Karey Adams Libro Financial Group Stratroy ON Week 2 300 cash prize Jenny Lin G F Financial Group Burnaby BC June Cossar Hald Nor Credit Union Caledonia ON Sara Kennedy Newfoundland Labrador CU St John s NL Week 3 500 cash prize Alexa Chambers Peterborough Community CU Peterborough ON Barb Vincent Member Savings Credit Union Toronto ON Susan Eileen Cooper First Credit Union Powell River BC THE WINNERS Picture 1 Barb Vincent from Member Savings Credit Union a week 3 winner accepting her 500 prize Picture 2 Beth Bruesh CEO of Peterborough Community Credit Union presents week 3 winner Alexa Chambers with her 500 prize And for the first time we created a contest specific to our Financial Institutions We all know the importance of promoting our ATM Locator App for smart phones and tablets to ensure cardholders don t pay needless surcharges so we decided to raffle off 10 Branded Smart Phone Apps to help in your efforts

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1027&LangID=en (2015-04-05)
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  • Member Newsletter - June | The Exchange
    direction for THE EXCHANGE Network on behalf of members According to Fred Cook Chair of the Board It is an important opportunity to support and shape the direction of the network for the benefit of all financial institutions holding membership Directors attend 6 7 meetings annually of which 4 are in person and 3 by conference call Additionally there is an annual 1 day planning session Each director takes a position on either the Finance Audit Committee or the Governance Committee We value and respect all our members and have a desire to see all regions of the country represented on our Board We follow a formal process each year with members in the nomination process which runs from February through to May says Linda Matheson Network General Manager This year Ficanex filled 3 three year positions on its Board from a total of 9 nominations Returning Directors include Fred Cook Chair Mr Cook has worked for two successful British Columbia credit unions at a senior technology management level for over 19 years He is currently with North Shore Credit Union as CIO VP Central Services and Facilities He has a solid industry background with an entrepreneurial mindset with a focus on leveraging current technologies to introduce new business opportunities Over the years Mr Cook has been involved with a number of industry related committees the most recent and relevant being the British Columbia ATM Switching Task Force He was appointed to the Board in 2006 Jeremy Trigg Vice Chair Mr Trigg has been with Vancity Savings Credit Union for 26 years He has been in his current position Director of Facility Management since 1992 He has been involved with ATM and EFT POS issues since 1986 and FICANEX Services since May 1999 when he played a key role in the formation of the company Mr Trigg also served as the President of FICANEX Services Limited Partnership until late 2007 He was appointed to the Board in January 2008 Andrew Obee Mr Obee has been part of the credit union system for 11 years He has considerable experience in ATM and card network related issues and a solid background in information technology strategic planning and back office operations Mr Obee is currently the Vice President Delivery Operations at Meridian Credit Union in Ontario He has been on the board since 2007 Simon Chan Mr Chan is the current Director Strategic Initiatives for Manulife Bank of Canada responsible for managing a business services team that supports Manulife Bank in the delivery of projects user testing training and daily support He has diverse background in banking investment management and group pensions where he has held a variety of roles in finance sales marketing operations projects and training Mr Chan holds a Masters of Business Administration from Wilfrid Laurier University Waterloo and Honors Bachelor of Arts in Psychology University of Waterloo Mr Chan is also holds the CFP designation Certified Financial Planner Welcome to our New Directors Rick Kelln Mr Kelln has over

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1028&LangID=en (2015-04-05)
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  • Member Newsletter- September 2010 | The Exchange
    CardAlert can quickly and accurately identify the initial fraudulent usage of counterfeit cards and the common point of purchase locations associated with those cards Often card counterfeiting activities impact multiple financial institutions and cards simultaneously The CardAlert program ensures that all participating card issuers benefit from the rapid identification of counterfeit card usage and notification of additional cards at risk In simple terms the CardAlert service involves four primary functions Analyzing network data Identifying fraudulent transaction patterns time location amount etc Confirming points of compromise Notifying card issuing organizations of at risk card numbers Benefits to ACCEL Exchange Members include the following Predicting the accuracy and validity of transactions Minimizing loss amounts Detecting and preventing payment card fraud CardAlert Pricing As a service to our Members FICANEX Services pays the associated fees for this program We are delighted to provide the CardAlert service to our Members to ensure that their cardholders are protected when using their debit cards in the United States We see this as an important service to help our Members defend their cardholders from fraudulent use of their cards expressed Linda Matheson Network General Manager Updated ATM Locator In order to identify which ATMs on the network your cardholders can perform a PIN change on their debit cards we have updated our ATM locator to include the following icon PIN Change Available This icon will appear in the ATM Locator Legend and under the detailed locator information for each ATM Who s New We are delighted to announce that Mr Denis Laframboise CEO of Your Credit Union in Ontario has joined the Ficanex Board of Directors Mr Laframboise is replacing Andrew Obee who stepped down from the Board upon his new appointment at Threshold Financial Technologies Inc Mr Laframboise has played a major role in the cooperative movement for the past 31 years He has in depth knowledge in the management operation and development of both the caisse populaire and Credit Union network He has an extensive background in business development technology and operations and has previous Board experience including many related committees and community programs Fred Cook Chair of the Board exclaims We are fortunate to attract an individual with this much experience to our Board and we look forward to the positive influences Mr Laframboise will bring to FICANEX Services and THE EXCHANGE Network Annual Employee Contest Our Go Hog Wild annual employee contest ran from June 7 to June 21 and was enthusiastically welcomed by many of you More than 109 Financial Institutions participated in the contest submitting over 4 200 entries The annual contest is designed to help you learn more or refresh your knowledge about THE EXCHANGE and ACCEL networks We are delighted to announce the following winners 200 each to Amy Luangxay Education Credit Union Margaret Thast Nelson District Credit Union Cherylanne McMackin Ontario Civil Service Credit Union 300 each to Grace Lee Canadian Western Bank Mandy Byng FirstOntario Credit Union Robin Sekora Westminster Savings Credit Union 500 each to Jennifer

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1030&LangID=en (2015-04-05)
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  • Member Newsletter - January 2011 | The Exchange
    our innovative and exciting ATM Partner Program was recently announced and met with a great deal of enthusiasm from our members Ficanex has partnered with Threshold Financial Technologies to offer all members an opportunity to add to our network through the addition of off premise ATMs co branded with the Financial Institution and THE EXCHANGE network Members will identify suitable locations for the ATMs and upon acceptance Threshold will provide everything else installation management services and vault cash A small lease cost plus surcharges collected on transactions completed on networks other than THE EXCHANGE network will fund the program This is a unique opportunity for Members to increase their profile in the communities they do business while at the same time supporting THE EXCHANGE network to become a stronger and more prominent surcharge free network a benefit to both members and their cardholders said Linda Matheson Network General Manager It is an expansion program for the network we are very excited about A pilot program with North Shore Credit Union will be rolled out in the first quarter of 2011 and Member Kits with all the details will be distributed to members shortly after that Stand back your ATM network is about to become bigger and better than ever CALL FOR NOMINATIONS Watch your mailbox around mid February for our annual Call for Nominations In 2011 there will be two director positions available to be filled both three year terms We welcome nominations from all regions of the country from any size financial institution both banks and credit unions This is your opportunity to help shape the strategic direction of your ATM network We look forward to hearing from you DONATIONS Each year FICANEX Services makes corporate donations to charitable organizations across the country in the communities where our Members

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1031&LangID=en (2015-04-05)
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