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  • Member Newsletter - April 2011 | The Exchange
    announce that once again this year we will be holding our annual employee contest This very popular contest draws thousands of entries each year and is designed to help all employees learn more about THE EXCHANGE network and the services we offer The cash prizes were so well received last year that we have made sure there will be lots of cash to be won this year as well Look for contest details in your mail box by mid May WHAT S UP The Central Switch Provider Threshold Technologies Inc as well as our other switch providers know that uptime is essential to delivering excellent ATM services to all of our Members cardholders We are pleased to report the Central Switch responsible for all inter institution traffic flow between Members within Canada and the USA had the following availability over the last 3 months DIRECTOR REPLACEMENT PROCESS This year we were very pleased to receive a total of nine nominees for our two available Board positions two from incumbent directors and seven from new candidates It is a very positive sign that so many of our membership are interested in serving on our Board said Fred Cook Chair of the Board We are looking for further diversification and representation from other areas of the country to assist Ficanex in delivering a strategic roadmap for the future of our shared ATM network Polling of our Limited Partners for the selection of the Board positions commenced on April 1st and continues until April 15th New or returning Board Members will be announced by email on May 6th MEMBER SURVEY In February 2011 as in 2010 Ficanex commissioned Angus Reid Public Opinion to conduct an on line survey of our 228 Financial Institutions to gauge your satisfaction with THE EXCHANGE Network and FICANEX Services We thank those of you who took the time to respond to the survey questions as the feedback you have provided is very important to us The survey results showed overall satisfaction with THE EXCHANGE Network remains strong in 2011 with 90 moderately or very satisfied with the network as compared to 85 in 2010 The most selected reasons for satisfaction were cited as being good value secure and dependable Loyalty to THE EXCHANGE Network also remains high at 85 Consistent with 2010 Ficanex s management of THE EXCHANGE Network was rated by 4 out of 5 Members as being moderately or very satisfied Members who reported they were unhappy with management pointed to the roll out of the EMV chip technology and issues with communication as the reasons In 2010 many members cited a quarterly newsletter would be their ideal communication piece and as such this newsletter was started in 2010 The 2011 survey showed 82 are happy with this communication and we are delighted to continue its quarterly publication and distribution to you Lastly we asked you what you would like Ficanex to focus on and you responded innovation communication and providing good value are what are

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1033&LangID=en (2015-04-05)
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  • Member Newsletter - August 2011 | The Exchange
    OMISTA Credit Union Kasia Kabat Canadian Western Bank Tina Roberts Dominion Credit Union Week 3 500 cash prize Kimberley Humphreys Valley First Credit Union Corinne Arsenault Evangeline Credit union Syed Hassan Kingston Community Credit Thank you to all those who participated We look forward to running the contest again in 2012 DIRECTOR RECOMMENDATION PROCESS For this years Director Recommendation Process we were extremely pleased to have nine individuals put their names forward for two available positions Every candidate was highly desirable and would have added further depth and diversification to the Board that we have been seeking said Fred Cook Chair of the Board We are delighted to welcome back Jeremy Trigg from Vancity Savings Credit Union for a new three year term We also welcome a new director Eric Pacquet from National Bank of Canada for a three year term The rest of the Board is made up of Rick Kelln HSBC Bank Canada Chris Goodman G F Financial Group Darrell Jaggers Island Savings Credit Union Denis Laframboise Your Credit Union and Fred Cook North Shore Credit Union Ficanex would like to thank all of the individuals who put forward their names and encourage all interested parties to look for next year s opportunities NEW MISSION STATEMENT At the June Board meeting the Ficanex Board of Directors developed the following new Mission Statement THE EXCHANGE Network is the ATM network of choice We create long term value to our Members and their customers by leveraging the ATM network through the expansion of innovative competitive superior shared products and services It is our intention to continue to look for products and services that will complement our ATM network such as the smartphone ATM locator apps that are now available said Linda Matheson Network General Manager Similarly we will look for key partnerships that will benefit all Members of THE EXCHANGE network such as the ATM Partner Program PIN CHANGE By the end of August PIN change will be available on all Exchange ATMs The last ATMs are currently being upgraded with new load sets and are anticipated to be complete by the end of August This is great news for all your cardholders who will now be able to perform a PIN change at any Exchange ATM anywhere in Canada VISIT WITH US UPCOMING TRADESHOWS Conferences and Trade Shows are an important part of our Members networking and educational activities If it s important to you then it is important to us Members of the FICANEX Services team will be attending the following events If you are in attendance drop by our booth as it would be great to see you discuss current activities and answer any questions you may have And maybe you just might win a prize September 25th 27th 2011 League Data CUSA Conference Halifax November 2nd 3rd 2011 Central 1 Credit Union s 2011 Fall Conference Trade Show Toronto COMMUNICATION IS KEY In our annual survey and in working one on one with our Members we

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1035&LangID=en (2015-04-05)
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  • Member Newsletter - December 2011 | The Exchange
    secret is finally out We sent out an e Memo 2011 029 with a full update on our campaign but wanted to share some highlights with you We have over 2 500 Facebook Likes a total which is growing rapidly every day We have already surpassed our 6 month goal in just over 2 months We have over 70 Twitter Followers and this too is growing daily We have surpassed our 3 month goal and are coming close to our 6 month goal Over 11 000 people have downloaded our ATM locator apps All of our campaign collateral posters in various sizes statement stuffers audio files and digital files are available to you free of charge on our website You just download what you need At FICANEX Services we are doing our part to enlighten your members customers on the unique value that THE EXCHANGE ATM network provides to them but we can t do it alone We thank those of you who have jumped on board and displayed the campaign material in your branches and on line as well as used the audio files in your telephone systems and local radio stations If you haven t done so yet here s how you can show your support LIKE and FOLLOW us on Facebook Twitter Allow us to post our announcements on your Facebook wall and Twitter Reinforce a consistent message to your cardholders Take advantage of our free marketing collateral located in the FI area of our web site advertise in branch and on line Use our radio ads on your in branch telephone system or your local radio stations Educate staff on the value of THE EXCHANGE network and our latest marketing effort Ensure your members customers are using THE EXCHANGE branded ATM locator apps Healthcare Municipal Employees CU Southwest Regional Credit Union And that s not all Our radio ads are currently playing at the following Universities coast to coast University of Toronto York University in Toronto Ontario University of Western Ontario Queen s University in Kingston Ontario McMaster University in Hamilton Ontario University of Victoria Dalhousie University in Halifax Nova Scotia Memorial University of Newfoundland And as part of our radio ad sponsorship with York University we were on site at their Student Connect event in November a rally attended by thousands of students We will be back at York University again in February 2012 RECENT CONFERENCES Michael Barr represented FICANEX Services at the League Data CUSA conference held in Halifax in September and the Central1 Fall Conference held in Toronto in November While at the conferences he had the opportunity to speak with many Members face to face The FICANEX Services Paparazzi was able to capture a few of them Paul Emile LeBlanc General Manager Caisse Populaire de Clare League Data CUSA conference attendee Brian Di Paolo IT Manager PenFinancial Credit Union League Data CUSA conference attendee Tony Gioiosa CEO Southwest Regional Credit Union Central1 Fall Conference attendee WINNER of booth draw iPad touch ATM

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1036&LangID=en (2015-04-05)
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  • Member Newsletter - April 2012 | The Exchange
    require PIN entry to verify that the customer is indeed the valid cardholder making chip cards inherently more secure than the magnetic stripe reducing risk of fraud when the card is lost or stolen Europe s fraud landscape has shifted dramatically since the introduction of chip and PIN technology FICO a global analytics company has reported that counterfeit and card present fraud has been driven down radically in countries such as the UK Criminals have targeted their operations across borders to countries with weaker detection and prevention capabilities and shifted their attention to card not present schemes such as online fraud At FICANEX Services we recognize the importance of such reductions to risk and fraud both for your Financial Institution and for your Cardholders Consequently THE EXCHANGE network fully supports chip card technology but it doesn t stop there Our Members also uniquely benefit from an expanded inter institutional ATM network that offers ATM PIN change functionality at close to 2 400 ATMs coast to coast ensuring peace of mind for your cardholders that their PIN remains solely with them We are happy that THE EXCHANGE network developed inter institution ATM PIN change functionality as we are now better equipped to service our cardholders in a manner that is more secure regardless of their location This functionality increases member convenience and confidence and has reduced debit card fraud at our credit union said Edward Sweet Senior Vice President at DUCA Financial Services Credit Union Currently the United States is lagging in their adoption of EMV technology which means that your cross border cardholder transactions will default to the magnetic stripe on your debit cards With this in mind we have partnered with Fair Isaac FICO to provide monitoring of large scale fraud in the U S on both THE EXCHANGE and ACCEL networks Finding The Closest ATM Has Never Been Easier As we have said in the past it doesn t matter how many ATMs a Financial Institution or network has if the member customer doesn t know where they are when they need them most This is exactly why FICANEX Services developed the ATM Locator App compatible with the iPhone BlackBerry and the Android smart phones Downloading of THE EXCHANGE ATM Locator App is free and has been downloaded to date an amazing 13 107 times FICANEX Services also allows our Participant Financial Institutions to reinforce their unique brand to their members customers with a customized Smartphone ATM Locator App By customizing THE EXCHANGE Network s generic ATM Locator App your member customer simply searches for your financial institution s name and instantly downloads the application free of charge Your customized application will reinforce your brand each time your member uses their smartphone and will remind them that they have access surcharge free to close to 2 400 ATMs coast to coast Atlantic Central is excited that we have partnered with FICANEX Services to brand THE THE EXCHANGE network s smart phone ATM Locator App This app will further

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1040&LangID=en (2015-04-05)
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  • Member Newsletter - December 2012 | The Exchange
    an account at a bank thinking that it was the only way they could conveniently move funds They went on to say that they had been charged a lot of money and been given the run around when they wanted to transfer their line of credit from Vancity Needless to say I gave them my card and invited them to join our credit union where we would be happy to transfer their line of credit simply and easily They then said they needed a mortgage as well I was able to refer them to our Loan Manager who was also at the event and we are confident they will come in and move their business to PCCU This was all as a direct result of them recognizing THE EXCHANGE logo and realizing we were connected to the other credit unions I was so pleased that we could easily download the marketing materials we needed from the website THE EXCHANGE Network connection will continue to be a big part of our marketing strategy Thanks to Beth Bruesch for sharing this story which reinforces the importance of a brand and particularly THE EXCHANGE Network s brand in serving cardholders coast to coast If you would like to share a success story to be spotlighted in an upcoming newsletter please email Michael Barr at mbarr theexchangenetwork ca ATM PARTNER PROGRAM Thinking of deploying an off premise cash ATM but don t want to own operate or manage the ATM Not a problem With our ATM Partner Program an Exchange Participant can increase their ATM fleet and get their brand out in the market place under a lease option with our Central Switch Provider Threshold Financial Technologies Inc For detailed information on this program please contact Michael Barr at mbarr theexchangenetwork ca Also stay tuned for an ATM Partner Program Webinar we will be hosting early in the New Year MARKETING UPDATE It is just over a year since the roll out of our Social Media and Marketing Campaign and we are delighted at the tremendous momentum we have gained in making THE EXCHANGE Network top of mind to many cardholders when carrying out their daily financial activities With Facebook LIKES of 6 400 and growing daily Canadians continue to demonstrate their support of the only inter institutional fullfunction surcharge free ATM network in Canada In continuing our efforts in assisting you market THE EXCHANGE network FICANEX Services is delighted to introduce a complete new suite of posters statement stuffers and digital marketing materials again utilizing the OMG LOL and LMAO acronyms everyone has come to love We have refreshed our radio jingles which are currently airing on select radio stations across Canada In fact many of our participants are also using these jingles on their phone systems and local radio stations further promoting the network to their cardholders On November 15th we held a one hour Webinar unveiling our refreshed suite of marketing materials that all Members can use free of charge We

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1045&LangID=en (2015-04-05)
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  • Member Newsletter- July 2012 | The Exchange
    of contact four in five 81 are satisfied with it Only one in five 20 would like to see the frequency of communications increased and a negligible number of members 2 would like to see frequency decrease We really value all of your opinions and thank you very much for your participation in the survey Based on your feedback we will continue to make improvements when and where we can to ensure we provide you with superior service and relevant products Lastly we committed to donate 25 for every completed survey We are delighted to make a donation of 1 250 to Breakfast for Learning www breakfastforlearning ca Breakfast for Learning is the leading national non profit organization solely dedicated to child nutrition programs in Canada Feeding hungry children nurtures strong minds and provides students with the best chance of success possible Thank you Visit with Us Upcoming Tradeshows Conferences and Trade Shows are an important part of our Members networking and educational activities If it is important to you then it is important to us Members of the FICANEX Services team will be attending the following events We hope to see you there to discuss current activities and answer any questions you may have September 16th 18th 2012 CUMA Ontario Conference Blue Mountains Ontario September 23rd 25th 2012 CUSA League Data Conference Ottawa Ontario ANNUAL EMPLOYEE CONTEST OMG You amaze us THE EXCHANGE Network s Annual Employee Contest ran from May 14 through to June 3 and we received a record breaking number of entries almost 3 900 employees over the three week period entered the contest This annual contest is designed to help you become more knowledgeable about THE EXCHANGE and ACCEL networks and our website www theexchangenetwork ca Although it s perfect for new employees it is also a great tool to refresh your knowledge and we were pleased to see how many of you are familiar with our website and sent in the correct answers We hope that this knowledge will help you to provide practical assistance to your cardholders Three winners were selected by random draw each week Congratulations to the following lucky winners Week 1 200 cash prize Renee Desrosiers Coastal Community Credit Union Nanaimo BC Janis Van Beek Hald Nor Credit Union Caledonia Ontario Alison Cameron North Shore Credit Union North Vancouver BC Week 2 300 cash prize Barb Drummond Libro Financial Group London Ontario Stephanie McGrath OMISTA Credit Union Moncton New Brunswick Cindy DiFilippo Sudbury Credit Union Lively Ontario Week 3 500 cash prize Nazleen Nawaz The Police Credit Union Newmarket Ontario Travis Manders Envision Financial West Kelowna BC Jackie LeDrew Newfoundland Labrador Credit Union Grand Falls Windsor Newfoundland Thank you to all who participated The ACCEL Network Providing Superior Service and an Additional Revenue Stream Did you know that as a Member of THE EXCHANGE network you have access to the ACCEL network which provides Point of Sale POS services in the United States for your travelling cardholders Many of you

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1050&LangID=en (2015-04-05)
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  • Member Newsletter - April 2014 | The Exchange
    feedback in mind our marketing firm created the new tag line We re On Your Way which aligns nicely to the size of our network and the fact that a surcharge free ATM is on your way no matter where you are going We wish to thank the members of the focus group for providing their valuable input into what we believe will be one of most successful marketing campaigns to date The new 2014 National Marketing Campaign was unveiled in two national webinars held January 22nd and February 12th during which we showcased new visuals and radio ads that illustrate the new tag line We re On Your Way An array of visuals has been produced so that the campaign will stay fresh well into next year We even produced visuals specific to our ATM Locator App for smartphones and GPS devices as we know these are critical to cardholders finding a surcharge free ATM The new marketing suite includes posters in print ready or digital format e Statement and website advertising take one stands and flyers as well as flyers for on boarding purposes We even purchased sticky wipe cleaners for smart phones and tablets as giveaways to cardholders for those FIs that participate in the campaign If you haven t ordered take one stands and flyers and free cardholder giveaways as yet please make sure to do so as quantities are limited You can order by contacting Nicole Cappon at ncappon TheExchangeNetwork ca You can also find all the new marketing material in the FI area of our website under the document category We re On Your Way Campaign IT S TIME TO SHARE THE WEALTH THE EXCHANGE NETWORK S FACEBOOK CONTEST THE EXCHANGE Network is once again hosting our Annual Share the Wealth Facebook contest as a way of further educating Canadians to our unique network The contest is running from March 17th to April 21st Entering is as easy as one two three LIKE our contest fill out the form and SHARE the Wealth it s that simple SHARE with your family and friends and as the total SHARES increase so do the items in the prize pool The more people who enter SHARE the contest the more the prize pool will grow Happy SHARING everyone THE EXCHANGE NETWORK S ANNUAL EMPLOYEE CONTEST IS JUST AROUND THE CORNER Your favorite contest is almost here Each year THE EXCHANGE Network hosts an annual employee only contest where employees of our Financial Institution Participants answer a weekly question for a chance to win weekly cash prizes over a 3 week period The contest is designed to help everyone become more knowledgeable about the value and benefits of THE EXCHANGE and Accel networks After all the more you know about us the better off your cardholders will be The contest will be held in June so watch your in box for an announcement to be released soon As in previous years the contest answers will all be easily

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1052&LangID=en (2015-04-05)
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  • Member Newsletter - April 2013 | The Exchange
    in 1983 We are extremely proud of this milestone and are showcasing our 30 year logo everywhere In recognition of our 30th anniversary we have made some of our own changes You may have noticed our new URL www TheExchangeNetwork ca Our e mail addresses have changed to match Linda Matheson lmatheson TheExchangeNetwork ca Michael Barr mbarr TheExchangeNetwork ca Celia Hall chall TheExchangeNetwork ca Don t worry if you slip up and use the old ones we will be redirecting e mail and URL traffic for quite some time to come We may have changed on the outside but on the inside where it counts we re still the same dependable surcharge free network with the can do attitude you ve come to rely upon for 30 years ANNUAL EMPLOYEE CONTEST How often do you get the opportunity to win cash prizes just for doing your job We re making it that easy for employees of the financial institutions who make up THE EXCHANGE network It s almost time once again for our ever popular Employee Contest This annual contest is designed to help everyone become more knowledgeable about THE EXCHANGE and ACCEL networks and our website www TheExchangeNetwork ca After all the more you know about us the better equipped you will be to provide practical assistance to your cardholders A win win situation for everyone Details of the contest are still under wraps but watch your in box for an announcement to be released soon As in previous years the contest answers will all be easily found in the public areas of our website and the entry process will be fast and simple SHOPPING IN THE U S Judging by the volumes of cross border transactions both Point of Sale and at the ATM your cardholders are shopping in the U S in record numbers Year after year these transaction totals increase and with the 2013 vacation season fast approaching we are expecting another year of record growth We realize that time is valuable to your cardholders and whether they are on a vacation or a quick shopping trip the last thing they want to do is leave the mall to find more cash Problem solved By using our point of sale network ACCEL to make a purchase with their debit card they can get cash back right at the terminal With millions of merchant terminals on the ACCEL network your cardholders will thank you for allowing them to shop til they drop CANADIANS LIKE US THEY REALLY REALLY LIKE US With over 9 000 Facebook LIKES Canadians from coast to coast have shown their love and support of the only inter institution full function surcharge free ATM network in Canada The number of Facebook fans is remarkable considering THE EXCHANGE Network entered into the social media space just over a year ago As we anticipate hitting the 10 000 Like mark very shortly we are encouraged to continue in our dialogue and get the message out THE

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1053&LangID=en (2015-04-05)
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