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  • Member Newsletter - December 2013 | The Exchange
    200 members received a postcard explaining this The Credit Union was thrilled with an incredible response rate of 14 5 meaning 475 members are now using surcharge free Exchange ATMs they never knew existed Way to go Ontario Civil Service Credit Union on a great campaign you developed in response to your Member Survey MEMBER RENEWALS The key to THE EXCHANGE Network s success is the support and commitment of our Participants from coast to coast providing cardholders with thousands of surcharge free ATMs no matter where life takes them throughout our amazing country We would like to thank all Atlantic Canada Credit Unions for their renewed membership in our network and our combined commitment in providing superior service to all cardholders THE EXCHANGE NETWORK HAS GONE PUBLIC ONCE AGAIN Public transit that is Toronto s GO Train and Vancouver s SkyTrain cars have once again been decked out with Exchange posters reinforcing the value of our unique network to commuters There is a QR Quick Response code on the poster so that they can easily download THE EXCHANGE Network ATM Locator App a must have to find the closest surcharge free ATM no matter where you are Exchange Network posters will be on display until the end of the year Also if you happen to be in Toronto s Union Station check out our new advertisement on the station s big screen or see our advertisement in ON the GO Magazine a free publication for all commuters 2014 NATIONAL MARKETING CAMPAIGN In January FICANEX Services will be rolling out a new national marketing campaign In late summer of this year we held a focus group consisting of Meridian Credit Union Alterna Credit Union DUCA Credit Union Ontario Civil Service Credit Union Ukrainian Credit Union and our marketing firm Palmer Marketing to review ideas and create a new campaign for 2014 The group like all Exchange Participants clearly understood the importance of ATM access to cardholders With thousands of ATMs to choose from whether travelling to work class or to the market We re On Your Way Newly created radio ads with this new messaging are already airing on many radio stations across the country and in January we will be unveiling our new campaign featuring posters eStatement and website visuals Take Ones and cardholder giveaways Watch for a Save The Date email in December for the January national unveiling webinar ON AIR FROM NEWFOUNDLAND TO BRITISH COLUMBIA THE EXCHANGE Network is once again on radio stations across the country We developed three brand new spots that give listeners a sneak peek at our newly developed national campaign that will be rolling out in January 2014 Tune in to one of the stations below to listen to our new ads or you can find them in the FI area of our website Northern BC CFNR FM classic rock broadcasting to 50 communities in Northern BC Prince George BC CKKN FM 101 3 FM The River 99 3 The Drive Vancouver

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1055&LangID=en (2015-04-05)
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  • Member Newsletter - July 2014 | The Exchange
    eStatement advertising visuals Website advertising visuals Take One Stands and Flyers Flyers can also be used for onboarding purposes By participating in the campaign you reinforce to your cardholders that no matter where life takes them a surcharge free ATM is always ON THEIR WAY The campaign material is located in the FI area of our website under the document category We re On Your Way Campaign Don t forget to order or replenish the FREE take one stands and flyers by contacting Nicole Cappon at ncappon TheExchangeNetwork ca VISIT WITH US CONFERENCES TRADESHOWS In May of this year Michael Barr from the FICANEX Services team attended CGI s Synergy Summit Client Conference where he was able to meet with Exchange Network Participants from Atlantic Canada Ontario and British Columbia This year s Ontario Credit Union Managers Association CUMA Conference is being held in Blue Mountain Ontario from September 21st 23rd FICANEX Services Board and Management will be attending the Monday night banquet and look forward to meeting with all Exchange Participants in attendance FICANEX Services attendees include Chris Goodman Chair G F Financial Group Fred Cook BlueShore Financial Darrell Jaggers First West Credit Union Steve Richards Teachers Plus Credit Union Rick Kelln HSBC Bank of Canada Mohamed Ladak Vancity Rob Paterson Alterna Savings Credit Union Bank Linda Matheson Network General Manager Michael Barr Strategic Relationship Executive MEMBER SPOTLIGHT THE EXCHANGE NETWORK S TOP 3 ATM ACQUIRING FINANCIAL INSTITUTIONS In this issue of our Member Newsletter we put the spotlight on the top 3 ATM acquiring Financial Institutions Thanks in part to National Bank HSBC and Vancity all Canadian Exchange cardholders have access to the largest inter institution full function surcharge free ATM network in Canada that is larger than ScotiaBank and Bank of Montreal The combined ATMs of all Exchange network Participants give cardholders convenient access to more than 2 500 surcharge free ATMs saving Canadian cardholders millions of dollars each year in needless surcharges Quick Facts National Bank HSBC and Vancity have A combined total of 1 228 surcharge free ATMs on our network representing 48 of our surcharge free ATMs Processed over 3 6 million transactions by other Exchange cardholders representing 34 of total transactions in 2013 National Bank processes more deposits for other FIs than any other FI on the network We would like to thank National Bank HSBC and Vancity and all Exchange ATM Acquiring Financial Institution Participants This is truly coast to coast collaboration at its best Annual Member Survey It is very important to FICANEX Services to get anonymous feedback from our Financial Institutions so that we know what we are doing right and where we can improve 2014 marked the 5th consecutive year for our Member survey and we are once again delighted with the results Here are a few of the highlights of the 2014 survey 96 of respondents are satisfied with the service they receive from THE EXCHANGE Network 94 of respondents are satisfied with the management of THE EXCHANGE

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1060&LangID=en (2015-04-05)
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  • Légal/Vie privée | The Exchange
    documents téléchargeables du Site pour une utilisation personnelle et non commerciale uniquement L utilisateur s engage à ne tirer profit d aucune information téléchargée ou d un logiciel soit en le téléchargeant soit en le copiant L utilisateur ne peut reproduire excepté comme précisé ci dessus publier transmettre distribuer diffuser modifier créer des oeuvres dérivées vendre directement ou indirectement ou exploiter de quelque manière que ce soit en partie ou en intégralité le Contenu le Site ou tout logiciel y étant rattaché Liens Ce Site peut contenir des liens vers d autres sites Internet Ces liens vous sont communiqués uniquement à des fins pratiques et sont indépendants de notre Site Nous ne sommes ni les représentants ni n offrons de garanties quant à ces sites leur contenu ou les liens vers lesquels ils renvoient Ces sites vers lesquels nous avons des liens possèdent leurs propres conditions d utilisation que nous vous recommandons de lire avant de les utiliser Exactitude Modifications et Contrôle FICANEX s efforce d assurer au mieux de ses possibilités l exactitude des informations avant qu elles ne soient diffusées sur le Site A tout moment et sans préavis FICANEX se réserve le droit de modifier le Contenu du Site FICANEX n est pas dans l obligation de contrôler ce Site ou son Contenu et ne peut en aucun cas être tenu responsable dans le cas ou le Contenu serait modifié sans son accord Utilisation des Informations L utilisateur s engage à n utiliser aucune des informations sur ce Site ou reliées à ce Site pour des réclamations actions poursuites ou procès contre FICANEX ses partenaires à responsabilité limité ses partenaires généraux fournisseurs affiliés associés et sociétés reliées Communication d Utilisation Frauduleuse Si vous prenez connaissance d une utilisation de ce Site de son Contenu ou du logiciel relié en infraction avec les conditions d utilisation décrites dans cette charte veuillez en avertir rapidement FICANEX Clause de non responsabilité Le Site et son Contenu sont fournis tel que sans aucune sorte de garantie expresse ou tacite y compris et sans s y limiter les garanties tacites de possibilité de commercialisation ou d aptitude à un but quelconque les garanties de non violation du droit de propriété intellectuelle de compatibilité de matériel et de logiciel ou d abscence de virus L utilisateur fait usage de ce Site à ses risques et périls Accords Applicables Tous les produits et services de FICANEX y compris l adhésion à THE EXCHANGE sont soumis aux conditions d accords applicables Virus FICANEX ne peut être tenu pour responsable de tout dommage ou virus qui peuvent déteriorer votre ordinateur et son équipement ou tout autre matériel en relation avec votre accès et ou utilisation de ce Site ou du téléchargement d informations contenues sur ce Site Propriété Intellectuelle Les marques logos marques de service et autres noms et icônes représentants des services et produits affichés sur ce Site sont des marques déposées et non déposées de FICANEX ou sont des licences d utilisation pour FICANEX

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1001&LangID=fr (2015-04-05)
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  • Trouvez un guichet | The Exchange
    Grand Forks District Savings Credit Union Greater Vancouver Community Credit Union Hald Nor Community Credit Union Hamilton Sound Credit Union Healthcare and Municipal Employees CU Heritage Credit Union BC Heritage Savings Credit Union HSBC Bank Canada IC Savings ICICI Bank Canada Industrial Commercial Bank of China Canada iNova Credit Union Integris Credit Union Island Savings a Division of First West CU Kawartha Credit Union Khalsa Credit Union Kingston Community Credit Union Kootenay Savings Credit Union Korea Exchange Bank of Canada L I U N A Local 183 Credit Union Ladysmith District Credit Union LaHave River Credit Union Lake View Credit Union Lambton Financial Credit Union Leading Edge Credit Union Libro Credit Union Luminus Financial Services Credit Union Mainstreet Credit Union Malpeque Bay Credit Union Manulife Bank of Canada MemberOne Credit Union Mennonite Savings and Credit Union Meridian Credit Union Momentum Credit Union Montague Credit Union Morell Credit Union Motor City Community Credit Union Mount Lehman Credit Union National Bank of Canada NBTA Credit Union Nelson District Credit Union New Ross Credit Union New Waterford Credit Union Newfoundland Labrador Credit Union North Peace Savings Credit Union North Sydney Credit Union North Valley Credit Union Northern Credit Union Northern Lights Credit Union Northern Savings Credit Union OMISTA Credit Union Ontario Civil Service Credit Union Ltd Ontario Educational Credit Union Ontario Provincial Police Credit Union Oshawa Community Credit Union Osoyoos Credit Union PACE Savings Credit Union PenFinancial Credit Union Ltd Peterborough Community Credit Princess Credit Union Progressive Credit Union Prospera Credit Union Provincial Alliance Credit Union Provincial Credit Union Public Service Credit Union NFLD QuintEssential Credit Union Reddy Kilowatt Credit Union Revelstoke Credit Union Saugeen Community Credit Union Sharons Credit Union Shinhan Bank Canada Souris Credit Union Southwest Regional Credit Union Spruce Credit Union Squamish Savings A Division of Vancity St Joseph s

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1006&LangID=fr (2015-04-05)
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  • À propos de THE EXCHANGE® | The Exchange
    EXCHANGE Institutions Financières Participantes FAQ Fini les supplements Fini les supplements Nouvelles Nouvelles Newsletter Articles d intérêt Info Info Un mot sur les Services FICANEX Conseil d Administration Déclaration de mission Politique sur les dons Code de conduite Protection personnelle Procédure pour les réclamations Contactez Nous Home À propos de THE EXCHANGE À propos de THE EXCHANGE Un mot sur THE EXCHANGE Institutions financières participantes FAQ Un mot sur THE

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1042&LangID=fr (2015-04-05)
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  • Un mot sur THE EXCHANGE® | The Exchange
    Des milliers de guichets automatiques sans frais supplémentaires THE EXCHANGE est un réseau de banques et de caisses d épargne et de crédit qui se sont rassemblées et ont convenu de ne jamais exiger de frais supplémentaires de chacun de leurs détenteurs de carte respectifs dans des milliers de guichets automatiques de tout le Canada En tant que réseau exclusif de guichets automatiques THE EXCHANGE offre le seul réseau interinstitutionnel de guichets automatiques bancaires GAB pleines fonctions au Canada Cessez de payer le prix fort Retraits dépôts et changements de NIP sans frais supplémentaires partout au Canada Vous n aurez jamais de frais supplémentaires à payer pour accéder à votre argent même quand vous passez par le réseau de guichets automatiques d une autre institution membre Il vous faudra bien sûr payer les frais normalement associés à votre compte mais rien d autre Fini les un dollar cinquante à gauche et à droite chaque fois que vous passez au guichet automatique Tant que les guichets font partie du réseau THE EXCHANGE les clients d une banque peuvent utiliser les guichets d une caisse d épargne et de crédit et vice versa sans frais supplémentaires Recherchez les guichets qui affichent le

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1043&LangID=fr (2015-04-05)
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  • Institutions Financières Participantes | The Exchange
    Bank HSBC Bank Canada National Bank of Canada Nouveau Brunswick Advance Savings Credit Union Beaubear Credit Union Blackville Credit Union Citizens Credit Union HSBC Bank Canada National Bank of Canada NBTA Credit Union OMISTA Credit Union Progressive Credit Union Prosper Credit Union The Credit Union Terre Neuve et Labrador Community Credit Union Eagle River Credit Union EasternEdge Credit Union Hamilton Sound Credit Union HSBC Bank Canada Leading Edge Credit Union Newfoundland Labrador Credit Union Public Service Credit Union NFLD Reddy Kilowatt Credit Union Venture Credit Union Nouvelle Écosse Acadian Credit Union Bay St Lawrence Credit Union Bergengren Credit Union Caisse populaire de Clare Coady Credit Union Coastal Financial Credit Union Community Credit Union Of Cumberland Colch Credit Union Atlantic Dominion Credit Union East Coast Credit Union Glace Bay Central Credit Union HSBC Bank Canada iNova Credit Union LaHave River Credit Union Manulife Bank of Canada New Ross Credit Union New Waterford Credit Union North Sydney Credit Union Princess Credit Union Province House Credit Union St Joseph s Credit Union Steel Centre Credit Union Sydney Credit Union Teachers Plus Credit Union Valley Credit Union Victory Credit Union Ontario Airline Financial Credit Union All Trans Financial Services Credit Union Alterna Alterna Bank Apple Community Credit Union Auto Workers Community Credit Union Bay Credit Union Bayshore Credit Union Buduchnist Credit Union CFF Bank City Savings Credit Union CN London Credit Union Communication Technologies Credit Union Community First Credit Union Copperfin Credit Union Creative Arts Savings Credit Union CTBC Bank Corp Canada DUCA Financial Services Credit Union Dunnville District Credit Union Education Credit Union Equity Credit Union Espanola District Credit Union Estonian Toronto Credit Union Federal Employees Credit Union Finnish Credit Union Fire Services Credit Union FirstOntario Credit Union Fort York Community Credit Union Frontline Financial Credit Union Ganaraska Credit Union Goderich Community Credit

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1020&LangID=fr (2015-04-05)
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  • FAQ | The Exchange
    frais d utilisation du réseau THE EXCHANGE R Si votre banque ou caisse d épargne et de crédit est membre du réseau de guichets automatiques THE EXCHANGE vous n aurez jamais à payer de frais supplémentaires lorsque vous utiliserez un guichet Exchange partout et en tout temps Q Comment puis je obtenir une carte de débit qui fonctionne avec le réseau THE EXCHANGE R Pour que vous puissiez bénéficier du réseau THE EXCHANGE votre carte de débit doit être émise par une banque ou une caisse d épargne et de crédit membre du réseau THE EXCHANGE Q Comment savoir si ma banque est membre du réseau THE EXCHANGE R Cliquez ici pour savoir si votre banque ou caisse d épargne et de crédit est membre du réseau THE EXCHANGE Q Comment savoir si ma carte de débit fait partie du réseau THE EXCHANGE R Jetez un coup d œil au verso de votre carte de débit et recherchez le logo THE EXCHANGE Q Quels guichets automatiques du réseau THE EXCHANGE puis je utiliser R Tous les guichets automatiques des membres du réseau THE EXCHANGE peuvent être utilisés sans frais supplémentaires Pour trouver le guichet le plus près passez à www

    Original URL path: http://www.the-exchange.ca/default.aspx?PageID=1044&LangID=fr (2015-04-05)
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