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  • York Support Services Network
    where to find help YSSN Central Program Administrative Offices are Moving Read More York Support Services Network York Support Services Network is a community based agency that offers a range of case management and community crisis services throughout York Region to support individuals with a developmental disability and or a serious mental illness Read More Access to YSSN Services To speak with someone about YSSN s services call 905 898

    Original URL path: https://www.yssn.ca/ (2014-05-04)
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  • About Us | York Support Services Network
    for the safety and well being of each person we support is essential Service is individualized and supports are flexible and creative to ensure that they are responsive to clients needs and wants Service is provided in a team environment utilizing the skills knowledge and competencies of team members to provide high quality services Service is community based and accessible Self determination is only meaningful through informed choice Our professional relationships reflect mutual respect and trust and are supportive and connected Collaboration and cooperation with those we support with our service colleagues and with our funders are essential to building capacity and enhancing service delivery The privacy of clients is protected at all times All agency information professionally acquired is held in confidence We have a responsibility for ongoing evaluation and continuous quality improvement We have a responsibility to effective governance through opportunities for participation effective feedback mechanisms and structures which are reflective of the communities in which we provide service Well Established York Support Service Network is a not for profit charitable organization incorporated since 1982 Since its inception York Support Services Network has provided case management to persons with a developmental disability In 1985 a Mental Health Case Management Program was added to our service offerings followed by a community Crisis Response Services being launched in 1999 In July 2011 YSSN was designated as a Developmental Services Organization for the Central East Region Accountable At YSSN we are committed to remaining transparent and accountable to the communities and individuals we support As a service provider within the Central Local Health Integration Network CLHIN YSSN is required to negotiate a Multi Sector Accountability Agreement M SAA with the CLHIN This agreement details a number of financial and performance obligations that YSSN has pledged to meet A copy of the YSSN CLHIN Accountability Agreement is accessible below Multi Sector Accountability Agreement YSSN CLHIN Accessible At YSSN we are committed to full inclusion of vulnerable persons This is reflected is our Mission our Vision and our philosophical framework YSSN has long been committed to services and supports which are accessible customer service which is respectful and helpful human resources policies which accommodate employees special needs technology which supports work from a variety of locations and sites which are easy to reach and located within safe neighbourhoods A copy of YSSN s Accessibility Plan and Accessibility Policy is available below YSSN Accessibility Plan Updated 2013 Accessibility Policy Business Interruption Plan YSSN has developed a plan to ensure continuity of service as best as possible in the case of an emergency office closure or other significant interruption to our business In the event of an office closure please refer to this website for updated information which will be posted as it becomes available Community Partnerships YSSN is well connected within health and social services The strength of our partnerships helps to focus us on our shared vision for a community that values all its members York Regional Police Children s Treatment Network Links

    Original URL path: https://www.yssn.ca/about-us/ (2014-05-04)
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  • Our Approach | York Support Services Network
    goals for living working and learning We recognize their individual strengths and believe that everyone has the capacity to learn and grow Delivered through teams All YSSN program groups have been organized within teams This means that workers share their professional knowledge and skills with each other to benefit our service users A team approach offers individuals access to consistent service and a broad range of expertise Locally based YSSN services are offered to individuals through our local offices in Newmarket and Markham and in shared satellite locations in Vaughan and Georgina YSSN also meets with service users in their home and community Delivered to reflect your personal needs Services are offered in a way that reflects each person s needs an immediate response may be required to address a health or safety issue an ongoing response may be needed to assist individuals in managing complex needs using a variety of services and a periodic response may be needed to help individuals maintain their independence Structured to support individuals with complex needs Individuals who have complex needs face unique challenges to getting the supports they require By combining the expertise and knowledge of staff from YSSN s developmental services and

    Original URL path: https://www.yssn.ca/our-approach/ (2014-05-04)
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  • Quality & Transparency | York Support Services Network
    link below to share it with us Client Feedback Form Broader Public Sector Expense Directives Effective April 1 2011 York Support Services Network is bound by the Broader Public Sector Expense Directives that were issued by Management Board of Cabinet Accordingly YSSN modified our existing expense policies and practices to ensure appropriate rules and guidelines were established to help us in meeting the Expense Directives These policies apply to all YSSN Board Members employees and consultants and contractors engaged by the organization to provide consulting or other services The expense rules are guided by four key principles accountability transparency value for money and fairness and cover all travel meal and hospitality expenses of the organization Please see below for Section 1 of YSSN s Finance Policies and Procedures Manual which reflects the BPS Expense Directives YSSN Finance Policies and Procedures Manual Section 1 Broader Public Sector Procurement Directives Effective January 1 2012 York Support Services Network is bound by the Broader Public Sector Procurement Directive that was issued by Management Board of Cabinet The purpose of this Directive is to ensure that publicly funded goods and services including construction consulting services and information technology are acquired through a process that is open fair and transparent Accordingly YSSN modified our existing procurement policies and practices to ensure appropriate rules and guidelines were established to help us in meeting the Procurement Directive These policies are guided by five key principles accountability transparency value for money quality service delivery and process standardization Please see below for YSSN s Procurement Policies and Procedures which reflect the responsibility of YSSN throughout each stage of acquisition and ensure that the procurement process is managed consistently YSSN Procurement Policies and Procedures Broader Public Sector Perquisites Directives Effective August 2 2011 York Support Services Network is bound by

    Original URL path: https://www.yssn.ca/quality-transparency/ (2014-05-04)
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  • Our Board of Directors | York Support Services Network
    strategic planning being transparent maintaining fiscal responsibility ensuring an effective management team implementing assessment and control systems planning for diversity on the Board The Board constitutes itself in a way that ensures a broad representation of the community we serve including members who are from all parts of the Central East Region consumer family members from the general community persons familiar with each service sector YSSN s Board Members for

    Original URL path: https://www.yssn.ca/1154-2/ (2014-05-04)
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  • Careers | York Support Services Network
    recognizes and appreciates the contribution each employee makes to the well being of the organization and to the delivery of service to individuals In turn YSSN endeavours to provide employment which is rewarding both professionally and personally YSSN is committed to fairness and equity in its employment practices to fostering a work environment that is characterized by dignity courtesy and respect and in which there are opportunities for challenge broadening

    Original URL path: https://www.yssn.ca/careers/ (2014-05-04)
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  • Access to YSSN Services | York Support Services Network
    COPE 2673 no area code required where you will be provided with the Crisis Response Service that best fits your need Our Crisis Response to children and adolescents is provided in partnership with Kinark Child and Family Services and Southlake Regional Health Centre Child Adolescent Clinic The Crisis Response Service is available 24 7 If you are calling by cell phone dial 905 953 5412 Your Privacy is Important to YSSN The Personal Health Information Protection Act PHIPA provides York Support Services Network with rules for collecting and releasing personal information In addition to ensuring protection of privacy PHIPA facilitates collaboration within the service system Unless otherwise instructed YSSN will assume that consent has been given to collect use and disclose personal health information in order to provide case management services and a community crisis response The Personal Health Information Notice see below describes the agency s responsibilities regarding privacy and the privacy rights of service users Personal Health Information Notice Rights of the Service User When you recieve support from York Support Services Network you are entitled to the following rights The right to equal treatment regardless of skin colour age sex gender identity sexual orientation religion language or ability The right to be treated with courtesy dignity and respect and to be served in a way that respects your individual needs including those based on your own ethnic spiritual language family and cultural needs The right to have any information about you kept confidential unless you give us permission to share it or we are required to share it by law The right to effective communication that allows you to clearly understand what giving or refusing consent means and the right to choose the option that works best for you The right to see any records we keep

    Original URL path: https://www.yssn.ca/access-to-yssn-services/ (2014-05-04)
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  • Crisis Response Services | York Support Services Network
    response in a variety of situations such as if you are feeling depressed distressed lonely anxious scared angry or are worried that you have no where to go The Community Crisis Response Service through community partnerships supports children and adolescents who are experiencing a mental health crisis Mobile Response For situations assessed to require a more direct face to face response a Mobile Crisis Response Team is ready and available to provide on site supports Mental Health Support Team Should your situation find you distressed or in crisis and in contact with the police the Mental Health Support Team is there to help Together a YSSN crisis worker and a plain clothed York Region Police officer will provide a mobile response to ensure that appropriate and timely police and support services are available when needed most The Mental Health Support Team operates from 2pm to Midnight 7 days a week Callers can access these services by calling 310 COPE 2673 or from a cell phone 905 953 5412 or Police Dispatch Short Term Crisis Beds If you require time away from your present situation YSSN s Short Term Crisis Bed Program will provide a safe and supportive environment and assistance

    Original URL path: https://www.yssn.ca/crisis-response-services/ (2014-05-04)
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